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  • Our digital vision is to be a progressive network owner, using digital to enhance social and economic value, deliver a leading experience for our customers and to enable the energy system to support net zero carbon emissions.

  • In this strategy we set out our positions across four areas.

    Firstly, we explore what digital excellence and best practice looks like and set out our vision on the future energy ecosystem, where digital will be the thread connecting all network users.

    Secondly, we share our view on the future needs of our customers. Then describe how digital and data can deliver value to our customers, partners and the energy system. We then describe the role digital will play in making our business more efficient and reliable.

    The third part of our strategy describes our digital foundations so far and our continued intent to develop digital capabilities to realise our vision.

    Finally, and most importantly, we are looking for your input and views. We think this strategy provides a blueprint of where we and the industry need to get to, but it is only a step and we need your feedback to further shape and improve it.

  • Open to you!

    We use stakeholder feedback to improve our business and the services we deliver. Your views will make a real difference to our digital future, please let us have your opinions via the link below.