Our digital vision is to be a progressive network owner, using digital to enhance social and economic value, deliver a leading experience for our customers and to enable the energy system to support net zero carbon emissions.

We play an active and positive role in the communities we serve and seek to provide a service to our customers that recoginises their changing needs and preferences. 

Our digital strategy provides an insight into how our business has adapted to the hyper-growing digital world and what we're doing to grow with it. 

We believe compelling customer experiences should be anchored in a deep understanding of the current and future needs of our 3.9m customers as well our other consumers and stakeholders. 

As we identify and address needs in the near term we must always be working towards the long term goal of net zero carbon emissions in partnership with our wider ecosystem, helping to realise broader societal benefit through our investments.

Our Digital Action Plan is our commitment to you, your service catalogue describing the digital products provided by us and wider industry. It describes the future products and services we want to develop, based on our understanding of what is most valuable to our customers, stakeholders and communities. It is shaped by your feedback and continued engagement, and developed in collaboration with partners from across our ecosystem.