Our digital vision is to be a progressive network owner, using digital to enhance social and economic value, deliver a leading experience for our customer and to enable the energy system to support net zero carbon emissions.

As an industry we are on the journey of maturing our individual and collective digital capability, whether through further automation of our network assets, development of market platforms or in the way we serve our customers. Digitalisation means being smarter in how we access, use and analyse data and align our organisation for a digital world.

Our latest Digital Strategy outlines our vision of a digitally enabled future and describes the role we expect to play as our industry continues to serve our customers, wider energy consumers and society as a whole. This June 2021 issue provides an update to ensure alignment with our developing ED2 business plan and includes progress made in the last 6 months to deliver our Digital Action Plan, detailing the digital products and services that combine to meet the needs of our customers and broader stakeholders.

We are looking for your feedback on our Digital Strategy and Action Plan

On the 24 August 2021, we presented the key elements of our overall digital strategy and action plan to improve our digital services to our customers. This feedback will help shape our key investments for the RIIO-ED2 period from 2023 to 2028.  If you were unable to attend or would like to contribute further, then click here. If you open Slido, you will see the question number on the slides, correspond with the question number on Slido. Closing date for your feedback is Tuesday 7 September at 12 noon.