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  • Our digital vision is to be a progressive network owner, using digital to enhance social and economic value, deliver a leading experience for our customer and to enable the energy system to support net zero carbon emissions.

  • As an industry we are on the journey of maturing our individual and collective digital capability, whether through further automation of our network assets, development of market platforms or in the way we serve our customers. Digitalisation means being smarter in how we access, use and analyse data and align our organisation for a digital world.

    Our latest Digital Strategy evolves our vision of a digitally enabled future and describes the role we expect to play as our industry continues to serve our customers, wider energy consumers and society as a whole. This version is an evolution from our 2019 Digital Strategy, and is supported by our first Digital Action Plan that details the digital products and services that combine to meet the needs of our customers and broader stakeholders.

  • Open to you!

    We use customer and stakeholder feedback to improve our business and the products and services that we offer. Your views will make a real difference to our digital future, so please let us have your opinions.

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