Do any of your neighbours have power? If they don’t it is likely the fault is on our network. If everyone has power and you don’t, check your fuse box to see if any switches are in the ‘off’ position and check if your meter has a display, if it does, this means power is coming into your property.

    Complete a full reset of your fuse box by turning off the main larger switches and then all your smaller switches, repeat the process but start with turning your smaller switches on first and the larger ones last.

    If you have checked with your neighbours and reset your internal switches and still have no power, report it to us on our Power Track site, you can do so below and our team will be out to help you as soon as possible. If you need to speak to our representatives, call us on 105.

Power Track

Track a fault in your area or raise a report with us on our Power Track map and our team will keep you updated until our engineers can safely restore your power. 
Image of SSEN engineer showing a customer how to log a report on our Power Track map on her tablet

Download our resources

We have created posters, leaflets, and our new home emergency plans that you can download and share with your friends, families, and communities. Our resources are full of information and advice to help ensure you are prepared in the event of a power outage, as well as our hints and tips on how you can create your own home emergency plan with our new checklist. 

Click on the drop-downs below to download our resources tailored to your area. 

Our top tips

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Icon of SSEN logo in reference to Power Track -  fault reporting and tracking app
Lights and Appliances
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Keep yourself warm
Call 105

Register for extra support

Do you require extra support in the event of a power cut? Our Priority Services team are here to help no matter the time of day. Find out more here.
Image of SSEN engineer visiting young man with baby