• CHECK

    Do any of your neighbours have power? If they don’t it is likely the fault is on our network. If everyone has power and you don’t, check your fuse box to see if any switches are in the ‘off’ position and check if your meter has a display, if it does, this means power is coming into your property.

  • RESET

    Complete a full reset of your fuse box by turning off the main larger switches and then all your smaller switches, repeat the process but start with turning your smaller switches on first and the larger ones last.

  • REPORT

    If you have checked with your neighbours and reset your internal switches and still have no power, report it to us on our Power Track site, you can do so below and our team will be out to help you as soon as possible. If you need to speak to our representatives, call us on 105.

Power Track

Track a fault in your area or raise a report with us on our Power Track map and our team will keep you updated until our engineers can safely restore your power. 
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Our top tips

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Register for extra support

Do you require extra support in the event of a power cut? Our Priority Services team are here to help no matter the time of day. Find out more here.
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