Our infrastructure supplies power to homes and businesses across the north of Scotland, central southern England, and at a smaller number of locations across the rest of the United Kingdom where we have ‘National Networks’ embedded within other Distribution Network Operator licence areas. Our networks consist of overhead lines, underground cables, and other connected equipment that can be situated both above and below ground.
From time to time the development and maintenance work of others can come close to, and often cross, our infrastructure. For example, road works to improve road layout or add extra lanes typically also involve work to move electricity lines or cables. It’s therefore important we ensure the safety of those carrying out these works and facilitate an efficient system to give advice on working in proximity to our equipment and quotations for moving our equipment and other services to facilitate clients’ projects if required.
Communications (Access to Infrastructure) Regulations 2016
Our approach to the Regulations is detailed in PR-ENG-NET-015. Enquiries about using our infrastructure to facilitate the roll-out of telecommunications should be made via email to OperationalTechnology@sse.com.
Works in the vicinity of our equipment
Clients carrying out development and maintenance work close to our networks may require services from us to facilitate their works. For example, it may be necessary to move our equipment or temporarily de-energise supply to a particular site.
Connections and Engineering standard requests
If you need any of our existing overhead lines, underground cables, or electrical equipment diverted as part of your project, you can now apply for a quotation to carry out the diversion works needed here.
We aim to provide a Diversions quotation within 65 working days. Once payment has been received we aim to complete these jobs within 12 weeks.
If a property needs to be demolished, we can disconnect it from the mains network. If you require a disconnection please contact our Connections and Engineering department. More information on disconnections can be found here. We aim to provide a Disconnections quote within 10 working days. Once payment has been received we aim to complete these jobs within 4 weeks.
General Enquiries standard requests
If you are looking to temporarily de-energise your supply to complete other work we can complete this work. This can only be for a maximum interruption of 72 consecutive hours. This job may be chargeable. We aim to complete these jobs within 12 weeks.
Where tree cutting is required or scaffolding is being erected in close proximity to our power lines, we can arrange for shrouding to be placed on the overhead cable. This job is not chargeable. We aim to complete these jobs within 12 weeks.
If work is being carried out or if tall vehicles are being driven under or near our overhead cables we can attend site and ensure that they are at a correct and safe height for the works. This job may be chargeable. We aim to agree a date for the assessment within 5 days of receiving the request.
If you have equipment inside one of our substations, you can request access. This job is not chargeable. We aim to agree a date for access within 5 days of receiving the request.
We can arrange a temporary isolation to allow for works to be carried out safely however we must take into consideration surrounding properties that would be affected. This job may be chargeable. We aim to complete these jobs within 12 weeks.
If you are unsure of the location of an underground cable we can arrange to visit site to complete a cable trace to make sure there are no cables within the vicinity of the works. This job is not chargeable. We will aim to complete these jobs within 4 weeks.
If you have a Framework Agreement in place you can request joint use of any SSEN LV poles.
Requesting a copy of our assets (electricity cables and overhead lines)
LinesearchbeforeUdig (LSBUD) is a free to use service that any individual can use to check their works against over 90 asset owners’ utility assets.
You can request a copy of our assets before carrying out your work for free. This includes our:
- Transmission and distribution assets across the Highlands and Islands of Scotland
- Our distribution assets in central southern England
- Our distribution 'out of area' assets across the rest of the UK
The registration process is quick and can be done by visiting the dedicated website here.
Regional points of contact for statutory undertakers and large scale developers
We believe that the process described above will ensure clients are satisfied with the service they receive and we deliver on our promises about site visits, quotations, and progress updates. However, if a client has concerns about any aspect of our processes our Customer Relations team will be on hand to help.
More information on our complaints handling process can be found here.