If bad weather is on the way or we have let you know we need to turn off your power to carry out planned maintenance, follow our tips to prepare and stay safe.

  • 105 is the number to call

    Take note of the power cut number 105. It's free of charge and will put you through to your local network operator who can give you help and advice. You can also call 105 if you spot damage to electricity power lines and substations that could put you, or someone else, in danger.
  • Register for our Priority Services

    Do you or a loved one need extra support during a power cut? Sign up to our free priority services register and our welfare teams will help keep you updated in the event of a power cut.
  • Download our Power Track app

    You can stay updated and track the progress of any faults in your area on our Power Track app, it's free to download on IOS and Android. You can also follow the progress of planned interruptions as well as find the nearest EV charge point if you have an electric vehicle that needs charging during a power cut.

Download our resources

We have created posters, leaflets, and our new home emergency plans that you can download and share with your friends, families, and communities. Our resources are full of information and advice to help ensure you are prepared in the event of a power outage, as well as our hints and tips on how you can create your own home emergency plan with our new checklist. 

Click on the drop-downs below to download our resources tailored to your area. 

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Already without power?

If this is the case, you can track your outage on our Power Track map. If you’re aware of a fault in your area visit our page on what to do during a power cut for further help and advice here.
Image of a person checking their fuse box in the event of a power cut