Sign in or register to our Customer Portal
Report a power cut
Power cut in your area? Let us know and we’ll keep you informed with the latest updates until your power is restored.
Report damage
If you see damage to our electricity network or anything that doesn’t seem right, keep well away and let us know.
Track live power cuts
Find and track power cuts or planned outages near you on our live Power Track map.
What to expect
We sometimes need to switch off your power to carry out essential maintenance or upgrade our network. Use our resources to help plan ahead.
Track a planned power cut
Track your planned power cut online to get the latest updates and stay informed. Follow progress and see when your power is expected to be restored.
Register for extra support
If you or someone you care for needs additional support, our free Priority Services may be able to help. Find out if you're eligible and register today.
Check for underground cables before you dig
Planning building, fencing or landscaping work? Check where our underground cables are before you start, so you can plan your work and dig safely.
Stay safe around underground cables
Find safety advice for working near underground cables, including what to consider before you start and how to avoid potential hazards.
Substation clearance
If a substation has rubbish, fly-tipping or overgrown vegetation, we can come out and clear it.
Substation access
If you or a third party requires access to our substation, we will arrange for our engineer to give you access.
Substation repair
If you have noticed our substation is damaged we will attend and carry out the repairs needed.
Keeping safe
Find advice to help you, your family and pets stay safe around our electricity network and potential hazards.
Equipment on your land
Find out about electrical equipment on your land, what it means for you and when you may need our help.
Helpful resources
Find helpful safety resources and guidance for working or playing safely around our electricity network and equipment.
Move
Planning an extension or renovation, or need to move your meter, cables or overhead wires? We've got you covered.
Modify
Need to check your power supply or upgrade it for new technology at your property? We can help.
Disconnect
Do you need us to temporarily or permanently turn off your power so you can safely complete your work or project?
Electric Vehicles (EV)
Whether you're adding a charger at your home or work, or developing large EV charging setups, we're here to support your connection needs.
Solar & Generation
If you're installing solar, battery storage or other generation systems like wind, we can guide you through connecting to our network.
Heat Pumps
Considering a heat pump for your home or business? We’ll help you understand what’s involved, what’s required and how to connect it to our network.
Call our media team
Need to speak to us about a media enquiry? We're available 24 hours a day.
Email our media team
Send our media team an enquiry and we’ll get back to you as soon as possible.
Latest News
Read the latest news, announcements and updates from SSEN Distribution.
You can view our historical versions of our Digital Strategy and Action Plan in our archive here.