More than six thousand customers have already accepted our offer of a free Home Battery Pack - could you be eligible too?

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What is the battery for?

The aim of our Home Battery Pack is to provide eligible customers who are medically dependent on electricity – in that they rely on powered medical equipment at home – with added support and peace of mind by giving them the capability to power some devices for a period of time.

Subject to approval from the manufacturers of specialist in-home medical equipment, the battery may keep these devices operating for longer if there’s a power cut. And the batteries can also be used with items providing light and heat, to charge mobile phones and laptops, or to power broadband routers. This capability will make it easier for people to keep in touch with carers, family or friends, and to get information they need, if the electricity goes off.

Click here to read more about our Priority Services

Who is eligible for a battery?

If you meet the eligibility criteria for a battery, you don't need to apply for one; we'll be in touch to offer you one in due course. 

  • Home battery packs will be given at no cost to certain Priority Services customers who need the most support. When customers sign up for Priority Services, their needs and circumstances are assessed. This process - together with data on the frequency of power cuts in their area - will determine if a customer is eligible for a battery.

This process ensures those who are most dependent on having power in their home are provided with this extra support. Eligible customers will be contacted when it’s their turn to receive a home battery pack.

Customer viewing the SSEN website on laptop, using battery pack to charge.

Battery details

During a six-month trial, we gave batteries to 28 customers who rely on powered medical equipment. All of them had experienced a recent power interruption due to a storm or essential network maintenance. This pilot provided us with invaluable data and feedback and led to us selecting the The EcoFlow Delta 3 battery for customers. This model was chosen for its ease of use and its functionality.

Specification:

  • a 1,024Wh capacity
  • a range of USB-A, USB-C and three pin sockets
  • a weight of just over 12 kg
  • dimensions of 398 x 200 x 284mm
Battery pack on table, charging with plug.

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Andy and Ruth's story

How we chose the best battery for you

Before beginning deliveries of batteries to you, we were grateful for the support of dozens of cutomers who agreed to try out a similar model to assess how it met their needs. Andy and Ruth from near Andover in Hampshire are two of them. Here's their story....