We're committed to providing you with a safe and reliable supply of electricity.
There may be times when we need to switch off the power, to make sure our engineers can work safely. This is known as a planned power cut or outage.
If we need to switch off your power, we will give you as much notice as possible, unless it’s an emergency situation. We aim to provide written notice 7 days before we plan to switch off the power with a full explanation of why we’re doing it, how long the power will be off, and include useful contact information. In rare circumstances, we may not be able to give you this much notice, this will be because of an emergency situation, but wherever possible, we will always tell you before we switch off the power.
Why am I experiencing a planned power cut?
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Help and advice
If you've received a letter in the post regarding an upcoming planned power cut, our helpful tips can help you to prepare for a power cut. -
Track your planned power cut
You can follow the progress of your planned power cut on our Power Track map on our website or on the go with our app. -
Register for our Priority Services
Do you or a loved one need extra support during a power cut? Sign up to our free priority services register and our welfare teams will help keep you updated in the event of a power cut.
Frequently asked questions
Download our leaflets
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Your planned power cut explained: New electricity connection
- Type:
- Date:
- 04/10/2024
- Size:
- 1.1 MB
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