We're committed to providing you with a safe and reliable supply of electricity.

We know how important a reliable supply of electricity is to our customers, powering homes and businesses 24/7 365 days a year. That’s why we invest millions of pounds into upgrading our electricity network. This involves carrying out routine maintenance (a bit like a car MOT), as well as replacing or installing new equipment or moving our cables to another location.

There may be times when we need to switch off the power, to make sure our engineers can work safely. This is known as a planned power cut or outage. 

If we need to switch off your power, we will give you as much notice as possible, unless it’s an emergency situation. You’ll receive a letter from us 14 days before we plan to switch the power off with a full explanation of why we’re doing it, how long the power will be off, and include useful contact information. In rare circumstances, we may not be able to give you this much notice, this will be because of an emergency situation, but wherever possible, we will always tell you before we switch off the power.

Do you have a question?

If you've received a letter regarding a planned power cut and you have a question, or you would like to speak to us further about any of the information on our website, please contact us using the links below.

Call 105
1 0 5
Send us a message
  • Help and advice

    If you've received a letter in the post regarding an upcoming planned power cut, our helpful tips can help you to prepare for a power cut.

  • Track your planned power cut

    You can follow the progress of your planned power cut on our Power Track map on our website or on the go with our app.

  • Register for our Priority Services

    Do you or a loved one need extra support during a power cut? Sign up to our free priority services register and our welfare teams will help keep you updated in the event of a power cut.

Frequently asked questions