We can provide you with a connection to our network, which will include your electricity service cable and cut out fuse. We will design your new connection and send you a quote for you to review. Shortly after you receive your quote, a member of our team will be in contact to make sure you're happy with the information we've sent you, and answer any questions you may have.

Once you have received, reviewed and are happy with your quotation, you can make payment for your connection online, over the phone by card or by BACS or cheque. After we have received your payment, we will contact you to schedule your connection. We will also check to see if we need to cross any neighbouring land to connect you to our network. If this is needed, we may need to gain permission from the landowner(s). The next step is to choose your electricity supplier who will install your meter and then send them your Meter Point Administration Number (MPAN) which we will provide you.

The final step is for us to complete the work you have asked us to do. You will need to arrange for your chosen supplier to fit your meter after we have installed your new supply and finally, coordinate your electrician to connect your supply internally. 

Connecting to our network 

Information we require 

  • Description of works required and how much electricity you're expecting to use
  • Your contact details
  • Address and postcode of your site
  • How will you be heating your property?
  • A plan showing the site location and layout
  • Parties for correspondence  

Information we'll need to check 

  • Any additional or abnormal electricity loads (heat pumps, swimming pools etc.) 
  • Dates of when you're ready for the works to be completed 
  • Land ownership details (specifically land you own and where your boundary ends) 
  • Details of any microgeneration you're looking to install if applicable (solar panels for example) 

Fast Track Reconnection Guide for Critical Telecoms Assets

Fast Track re-connection guide for critical telecoms assets. If your street furniture containing ‘metered or 'unmetered' critical telecommunications assets (broadband providers only) are damaged or knocked down, please read our Fast Track Reconnection Guide to understand the fast-track process for getting re-connected in a timely manner. This process is for critical telecoms assets only.


We also have a YouTube channel where we post useful videos on processes as well as our recorded webinars.

Did you know you have a choice?

An Independent Connection Provider (ICP) can carry out this connection for you. You have a choice. You can choose who you would like to carry out your unmetered connection. Find out more about your options, independent connection providers and how to find them in your area. 

New electricity supplies

Apply to connect 1-4 new properties

Apply to connect 1 to 4 new properties. You can apply online, download our offline form and send it to us by email or if you need support, please give us a call on 0800 048 3516
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