We recognise the pivotal role that organisations and charities can play in achieving better outcomes for their communities, while also widening the safety net of care around them.
The people you support in your communities are also our customers.
If the power goes out, it’s important that those who need extra help know that support is available. That’s why we’ve created the Community Toolkit - a set of simple, ready-to-use resources to help you raise awareness and provide reassurance.
The toolkit makes it easy to promote our Priority Services, a free service for anyone who may need additional support during a power cut. Designed to be flexible, the materials can be used across websites, emails, social media, meetings and community settings.
Developed with all utilities in mind, the toolkit allows you to select the elements most relevant to your organisation.
The toolkit
Whether you plan to put up a single poster, add a banner to your emails or share assets across your social media channels, we truly appreciate your support. Every action helps us reach our shared customers and ensures those who need extra help feel informed, supported and reassured that help is available.
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Social media assets
Tailored graphics and ready-made posts covering a range of topics, designed for sharing across your social channels.
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Posters & Leaflets
Perfect to raise awareness for noticeboards, community centres, local community hubs, libraries, and other public spaces.
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Short video on Priority Services
A simple explainer video you can share online or play at events to help raise awareness of Priority Services.
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Email signature banner
A subtle but effective way to help raise awareness of Priority Services every time you send or reply to an email.
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Our Customer Service Guide
Information on power cuts, priority services, energy efficiency advice, complaints handling and additional customer support.
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Quick guide for frontline roles
A handy reference for staff and volunteers to quickly signpost customers towards helpful support and resources.