We recognise the pivotal role that the organisations and charities play in achieving better outcomes for communities and widening the safety net of care around them.
We've provided a set of tools to help you promote our Priority Services to your service users or residents who may need extra support during power cuts. They may not already be aware of the free help and support we can offer should the power go off, and so by raising awareness of our Priority Services, you could be helping them get free access to:
• Our dedicated Priority Services line is available 24 hours a day. If you’re registered, we’ll contact you, or your nominated contact if we need to switch off your power to carry out essential maintenance.
• We offer a password service where you can agree a password to use when dealing with SSEN staff. That way we can look after your personal safety and home security.
• When we are aware of an unplanned power cut affecting your home, you will receive proactive updates 24 hours a day.
• We will contact you regularly to confirm the details we hold for you are correct, and if we do not hear back from you on these occasions, we will only keep your data for 5 years.
What resources are available to promote the PSR?
You can download helpful tools such as videos, social media posters and text for your website by using the link at the top and the bottom of this page.
Register to our Priority Services Register
If you have any queries relating to this community toolkit, please contact networkscvteam@sse.com