Helping you when you need us most

We all rely on electricity day to day for various things, but for some, a power cut can be worrying or difficult. That’s why we offer extra help and support during a power cut. Registering for our Priority Services helps us to help you when you need it most. All our priority services are free.

Emergency power supplies
Proactively contacting you
Safety advice tailored to your needs
Peace of mind

Need to speak to us?

Call our Priority Services team
0800 294 3259
BSL InterpreterNow
BSL InterpreterNow
0800 316 5457

How to register for our Priority Services

Registering for our free Priority Services is easy. You can join our register by:

  • Call us on 0800 294 3259 and register over the phone.  
  • Clicking here and fill out our easy online form.  
  • Or download the information booklet below, fill out the application form and send it to us by post using our Freepost address. 

If you use a textphone, you can register by calling 0800 316 5457. 

If your circumstances change in the future and you no longer wish to benefit from our free priority services, please contact the team on the telephone number above or via email to, and we will remove you from the register.

Image shows SSEN colleague talking to customer about PSR with their hearing dog

Who is eligible?

You may want to be on our register if you:

• Are deaf or hard of hearing
• Have a disability
• Live with children under five
• Are blind or partially sighted
• Have a chronic illness
• Use medical equipment/aids reliant on electricity
• Are over 60
• Temporarily need extra support

Of course, everyone has different needs so feel free to contact us to discuss your requirements.

Related content about Priority Services

Download our resources

We have created posters, leaflets, and our new home emergency plans that you can download and share with your friends, families, and communities. Our resources are full of information and advice to help ensure you are prepared in the event of a power outage, as well as our hints and tips on how you can create your own home emergency plan with our new checklist. 

Click on the drop-downs below to download our resources tailored to your area. 
  • Free energy advice

    For some customers, the cost of energy bills puts extra strain on finances at home. We have worked with our partners at YES Energy Solutions to offer our customers free and impartial expert energy efficiency advice.
  • Help and advice

    If we've notified you of bad weather on the way, or you've received a letter in the post regarding an upcoming planned power cut, or if you would just like to be prepared, visit our dedicated helpful tips page here.
  • Join our Priority Services Register

    You can join our Priority Services Register on our website here. Registering for our Priority Services helps us to help you when you need it most. All our priority services are free.
  • Community Toolkit

    Tools to help you promote the Priority Services Register within your organisations or communities, like posters and social media assets.