Be prepared for a power cut with Priority Services

We understand that everyone has different needs and a power cut can be worrying or difficult. That's why we offer extra support before, during and after a power cut. Some of the benefits of joining include:

Power Cut Updates
Free Power Cut Plan
Peace of mind for your safety
Communication that works for you

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You may want to be on our register if you:

• Are deaf or hard of hearing

• Have a disability

• Live with children under five

• Are blind or partially sighted

• Have a chronic illness

• Use medical equipment/aids reliant on electricity

• Are over 60

• Temporarily need extra support

Of course, everyone has different needs so feel free to contact us to discuss your requirements.

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How to join our Priority Services

Its free and quick to join. We don’t need any proof of your eligibility. You can also sign up on behalf of others, including a family member who you think would benefit from this free service.

  • Call us on 0800 294 3259 to join
  • Clicking here and fill out our easy online form.  
  • Download our Priority Services leaflet below, fill in the form and send it back to us by post using our freepost address.

If you use a textphone, you can joinby calling 0800 316 5457. 

If you no longer require Priority Services, email us at networks.priority.services@sse.com or call us on 0800 294 3259 as we will remove you from the register.

Image shows SSEN colleague talking to customer about PSR with their hearing dog

Need to speak to us?

Call our Priority Services team
0800 294 3259
BSL InterpreterNow
BSL InterpreterNow
Textphone
0800 316 5457

Related content about Priority Services

Download our resources

We have created posters, leaflets, and our new home emergency plans that you can download and share with your friends, families, and communities. Our resources are full of information and advice to help ensure you are prepared in the event of a power outage, as well as our hints and tips on how you can create your own home emergency plan with our new checklist. 

Click on the drop-downs below to download our resources tailored to your area. 

  • Free energy advice

    For some customers, the cost of energy bills puts extra strain on finances at home. We have worked with our partners at YES Energy Solutions to offer our customers free and impartial expert energy efficiency advice.
    Discover our Energy Advice

  • Help and advice

    If we've notified you of bad weather on the way, or you've received a letter in the post regarding an upcoming planned power cut, or if you would just like to be prepared, visit our dedicated helpful tips page here.
    Read our helpful tips

  • Join our Priority Services Register

    You can join our Priority Services Register on our website here. Registering for our Priority Services helps us to help you when you need it most. All our priority services are free.
    Register for our Priority Services

  • Community Toolkit

    Tools and resources to help you effectively promote the Priority Services Register within your organisations or communities, including visually appealing posters and engaging social media assets that can help raise awareness.

    Community Toolkit