Our Priority Services form is available in a selection of other languages:
How to register for our Priority Services
Registering for our free Priority Services is easy. You can join our register by:
- Call us on 0800 294 3259 and register over the phone.
- Clicking here and fill out our easy online form.
- Or download the information booklet below, fill out the application form and send it to us by post using our Freepost address.
If you use a textphone, you can register by calling 0800 316 5457.
If your circumstances change in the future and you no longer wish to benefit from our free priority services, please contact the team on the telephone number above or via email to Networks.Priority.Services@sse.com, and we will remove you from the register.
Who is eligible?
You may want to be on our register if you:
• Are deaf or hard of hearing
• Have a disability
• Live with children under five
• Are blind or partially sighted
• Have a chronic illness
• Use medical equipment/aids reliant on electricity
• Are over 60
• Temporarily need extra support
Of course, everyone has different needs so feel free to contact us to discuss your requirements.
Related content about Priority Services
Download our resources
We have created posters, leaflets, and our new home emergency plans that you can download and share with your friends, families, and communities. Our resources are full of information and advice to help ensure you are prepared in the event of a power outage, as well as our hints and tips on how you can create your own home emergency plan with our new checklist.
Click on the drop-downs below to download our resources tailored to your area.
Click on the drop-downs below to download our resources tailored to your area.
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Free energy advice
For some customers, the cost of energy bills puts extra strain on finances at home. We have worked with our partners at YES Energy Solutions to offer our customers free and impartial expert energy efficiency advice.
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Help and advice
If we've notified you of bad weather on the way, or you've received a letter in the post regarding an upcoming planned power cut, or if you would just like to be prepared, visit our dedicated helpful tips page here.
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Join our Priority Services Register
You can join our Priority Services Register on our website here. Registering for our Priority Services helps us to help you when you need it most. All our priority services are free.