Helping you when you need us most

We all rely on electricity day to day for various things, but for some, a power cut can be worrying or difficult. That’s why we offer extra help and support during a power cut. Registering for our Priority Services helps us to help you when you need it most. All our priority services are free.

Emergency power supplies
Provisions for your community
Safety advice tailored to your needs
Peace of mind

Need to speak to us?

Call our Priority Services team
0800 294 3259
BSL InterpreterNow
BSL InterpreterNow
Textphone
0800 316 5457

How to register for our Priority Services

Registering for our free Priority Services is easy. You can join our register by:

  • Call us on 0800 294 3259 and register over the phone.  
  • Clicking here and fill out our easy online form.  
  • Or download the information booklet below, fill out the application form and send it to us by post using our Freepost address. 

If you use a textphone, you can register by calling 0800 316 5457. 

If your circumstances change in the future and you no longer wish to benefit from our free priority services, please contact the team on the telephone number above or via email to Networks.Priority.Services@sse.com, and we will remove you from the register.

Image shows SSEN colleague showing elderly couple a sign up form

Related content about Priority Services

  • Free energy advice

    We all want to keep warm and save money, that’s why we have partnered with Home Energy Scotland (HES) and Yes Energy Solutions (YES) to help you stay warm for less. Find out more here.

  • Help and advice

    If we've notified you of bad weather on the way, or you've received a letter in the post regarding an upcoming planned power cut, or if you would just like to be prepared, visit our dedicated helpful tips page here.

  • Join our Priority Services Register

    You can join our Priority Services Register on our website here. Registering for our Priority Services helps us to help you when you need it most. All our priority services are free.