We always aim to provide a 10 out of 10 service to every customer that contacts us.
It’s our responsibility to manage, maintain and develop the electricity
networks which bring power to over 3.8 million homes and businesses in the
north of Scotland and central southern England.
It’s important to be aware that we are not an energy supplier (the company
you pay your electricity bill to).
Our priority is to provide a safe and reliable supply of electricity to the
communities we serve in Scotland and England.
Our goal is to put our customers at the heart of everything we do.
We understand that sometimes, we don't do things the way customers want us to, and we love to hear about these situations as we can learn from them and hopefully provide you with a satisfactory resolution.
Severe weather events
Severe weather events can cause significant damage to our electricity network. These rare incidents can result in prolonged power outages. We have created a dedicated webpage to help answer any questions.
We are committed to offering our customers the very best in customer service and we are keen to hear your good news stories or great experiences about our teams be it on the road, on the phone or in general.
SSEN Customer Service Guide
Our Customer Service Guide details who we are, what we do, how we can help you in the event of a power cut, and how you can contact us. It also details our Safety and Security of supplies, Special Services, and access to premises. It’s all of the customer service information you need in one handy document.
SSEN - Customer Service Guide
- 4 MB