If you would like to contact us in relation to your rights, or if you are unhappy with how we’ve handled your information, you may contact us as follows:
Address: Networks Data Protection Team, 2nd Floor, SSEN, Inveralmond House, 200 Dunkeld Road, Perth PH1 3AQ
Email: networksdataprotection@sse.com
If you would like to contact our data protection officer, you may do so by contacting them at
Address: Data Protection Officer, c/o Executive Complaints Team, Grampian House, 200 Dunkeld Road, Perth, PH1 3GH
Telephone number: 0345 070 7378
Email: GroupDPO@sse.com
If you’re not satisfied with our response to any complaint or believe our processing of your information does not comply with data protection law, you can make a complaint to the Information Commissioner’s Office (ICO) using the following details:
Address: Information Commissioner’s Office, Wycliffe House, Water Lane, Wilmslow, Cheshire SK9 5AF
Telephone number: 0303 123 1113
Website: www.ico.org.uk
Connections - Supplementary Information
What do we do with your personal information?
We use your information to:
- process your application and provide you with designs and quotations for a new connection to our electricity network;
- provide feasibility and budget estimates;
- move or divert your existing supply of electricity to a new location as requested by you;
- manage applications for disconnection from our electricity network;
- manage generation applications, which is reportable to our regulator Ofgem;
- provide our operational teams with the necessary information to carry out the connection works onsite;
- share your contact details where you are the primary generator with a flexible connection to assist other applicants who are interested in shared capacity connections;
- contact you to invite you to take part in connections engagement activities, provide comment/feedback on changes in policy and improvements to systems;
- comply with legislation associated with the provision of electrical connections;
- carry out inspections to comply with our legal and regulatory obligations; and investigate reports of potential cases of electricity theft.
Wayleaves - Supplementary Information
What do we do with your personal information?
If you register an interest in being kept up to date with any new innovations projects undertaken by SSEN, a particular project or sign-up to be part of a particular project, we use your information to:
- send you newsletter communications with updates about our ongoing or new innovations projects; this may also include information on wider industry events such as those organised by other DNOs or the Energy Networks Association;
- design projects to trial innovative technologies to help manage the SSEN network;
- effectively deliver innovations projects; and
- verify any analysis carried out on those projects (which could include monitoring devices installed in customer homes);
We may receive your information from third parties working in association or partnership with a particular project e.g. local housing associations.
In many cases, we deliver innovation projects with external partners such as local housing associations, and we may need to share your information with them to ensure that we can deliver the project successfully.
Stakeholder Engagement - Supplementary Information
What do we do with your personal information?
We will access and utilise personal data from Smart Meters installed in customers’ homes, including aggregated half hourly electricity consumption data in order to fulfil our Regulated Duties, and to develop and maintain an efficient, co-ordinated and economical system of electricity distribution. It will also be used to ensure that new lowcarbon technologies are connected efficiently and economically without affecting supply to existing customers and where possible avoid the need to reinforce the network.