For all emergencies, please call 105 immediately. Alternatively, please select from one of the options.
Power cuts and damage to our network
If you're experiencing an issue with your power or if you see damage to our network, please call 105
Priority Services Register
Our service offers:
- Priority treatment during planned or unplanned power cuts
- Connection to local emergency services
- Emergency power supplies
- Safety advice tailored to your needs
- Provisions for your community
- Peace of mind
All our Priority Services are FREE
You may way to be on our register if you:
- Are deaf or hard of hearing
- Have a disability
- Live with children under five
- Are blind or partially sighted
- Have a chronic illness
- Use medical equipment/ aids reliant on electricity
- Are over 60
- Temporarily need extra support
Of course, everyone has different needs so feel free to contact us to discuss your requirements.
New connections to our network
If you have a query regarding a new connection to our network, diversion, or service alteration, please choose from the contact options below.
Alternatively, you can find more information on our site:
If you wish to speak to a member of our team, please give us a call. We are open from 08:00 -16:00 Monday to Friday.
For more information, download our connections introductory & delivery information packs:
If you're looking for network information relevant to a site or sites you've identified or are already progressing toward energisation, our connections meetings service provides an opportunity to discuss your projects with our
experts from pre-application to delivery. Download out connections meeting leaflet for more information.
You can request a meeting with one of our account managers by completing the meeting request form.
Changing your existing supply
How to raise a complaint
We always aim to provide a 10 out of 10 service to every customer that contacts us. We understand that sometimes, things don't go as planned, and we want to hear about these situations as we can learn from them to help provide a better service in the future and hopefully, provide you with satisfactory resolution.
During working hours (Monday to Thursday 8am - 5.30pm; Friday 8am - 5pm) you will be connected directly to the Media team. For urgent enquiries out of hours, your call will be routed to our Customer Contact Centre who will take your details and contact the Duty Media Officer to call you back.
We welcome enquiries from professional journalists, and we provide a 24-hour service for urgent enquiries.