Contact us
For all emergencies, please call 105 immediately. Alternatively, please select from one of the options.
Power cuts and damage to our network
If you're experiencing an issue with your power or if you see damage to our network, please call 105
PowerTrack
Contact us on social media
Priority Services Register
Our service offers:
- Priority treatment during planned or unplanned power cuts
- Connection to local emergency services
- Emergency power supplies
- Safety advice tailored to your needs
- Provisions for your community
- Peace of mind
All our Priority Services are FREE
You may way to be on our register if you:
- Are deaf or hard of hearing
- Have a disability
- Live with children under five
- Are blind or partially sighted
- Have a chronic illness
- Use medical equipment/ aids reliant on electricity
- Are over 60
- Temporarily need extra support
Of course, everyone has different needs so feel free to contact us to discuss your requirements.
Where is this?
New connections to our network
If you have a query regarding a new connection to our network, diversion, or service alteration, please choose from the contact options below.
Alternatively, you can find more information on our site:
If you wish to speak to a member of our team, please give us a call. We are open from 08:00 -16:00 Monday to Friday.
For more information, download our connections introductory & delivery information packs:
Connections meeting
North of Scotland
Central southern England
Changing your existing supply
If you're looking to amend your already existing electricity supply, you can find out more information by visiting the existing supply page. Or you can contact us using the details below
You can also find more information on our site:
North of Scotland
Central southern England
How to raise a complaint
We always aim to provide a 10 out of 10 service to every customer that contacts us. We understand that sometimes, things don't go as planned, and we want to hear about these situations as we can learn from them to help provide a better service in the future and hopefully, provide you with satisfactory resolution.
How to raise a complaint
By phone (Mon-Sat - 8am - 5pm)
Press office
During working hours (Monday to Thursday 8am - 5.30pm; Friday 8am - 5pm) you will be connected directly to the Media team. For urgent enquiries out of hours, your call will be routed to our Customer Contact Centre who will take your details and contact the Duty Media Officer to call you back.
We welcome enquiries from professional journalists, and we provide a 24-hour service for urgent enquiries.
Contact our Press office
BSL Interpreter now
InterpreterNow and ContactScotland provide a Video Relay Service (VRS) where you can use BSL via a video link to interpreter; and the interpreter talks with us via the phone.