If bad weather is on the way or we have to carry out a planned outage, follow our helpful tips to prepare and stay safe.
Experiencing a power cut
If you experience a power outage, it may be because of a fault on our network or a problem in your home. Find out what to do during a power cut here.
Additional help during bad weather
We know a power cut can be difficult and the longer you’re without power, the harder it gets. This page will tell you about the additional help we may offer you during bad weather.
For some customers, the cost of energy bills puts extra strain on finances at home. We have worked with our partners at YES Energy Solutions to offer our customers free and impartial expert energy efficiency advice.
Let's prepare together. Sign up to our Priority Services Register (PSR) for extra support during a power cut here.
There are many ways you can contact our teams, be it by phone, email, or through one of our social media channels. To reach the right place, click here.
Download our resources
Click on the drop downs below to download our resources tailored to your area.