Power Track

Track a fault in your area or raise a report with us on our Power Track map and our team will keep you updated until our engineers can safely restore your power.
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  • Helpful tips

    If bad weather is on the way or we have to carry out a planned outage, follow our helpful tips to prepare and stay safe.
  • Experiencing a power cut

    If you experience a power outage, it may be because of a fault on our network or a problem in your home. Find out what to do during a power cut here.
  • Additional help during bad weather

    We know a power cut can be difficult and the longer you’re without power, the harder it gets. This page will tell you about the additional help we may offer you during bad weather.
  • Energy advice

    For some customers, the cost of energy bills puts extra strain on finances at home. We have worked with our partners at YES Energy Solutions to offer our customers free and impartial expert energy efficiency advice.
  • Priority Services

    Let's prepare together. Sign up to our Priority Services Register (PSR) for extra support during a power cut here.
  • Contact us

    There are many ways you can contact our teams, be it by phone, email, or through one of our social media channels. To reach the right place, click here.

Download our resources

We have created posters, leaflets, and our new home emergency plans that you can download and share with your friends, families, and communities. Our resources are full of information and advice to help ensure you are prepared in the event of a power outage as well as our hints and tips on how you can create your own home emergency plan with our new checklist. 

Click on the drop downs below to download our resources tailored to your area.