Contact usFor all emergencies, please call 105 immediately. Alternatively, please select from one of the options below.
Emergencies & Power cuts We're open 24 hours a day, 7 days a week, 365 days a year for you to contact us with any power supply issues. Contact details 105
Priority services We can offer extra help to customers who register for our priority services. Contact details Free from a landline 0800 294 3259 From a textphone 0800 316 5457
New connections and service alterations If you would like to apply for a new connection or move the location of your meter, then please contact us using the details below. Contact details Online applications For all new connections or service alterations please see useful links above: Connections - apply now will take you to our online applications. Central southern England Call us on: 0800 048 3516 Email us at: connections@ssen.co.uk North of Scotland Call us on: 0800 048 3515 Email us at: connections@ssen.co.uk
BSL- InterpreterNow InterpreterNow and ContactScotland provide a Video Relay Service (VRS) where you can use BSL via a video link to interpreter; and the interpreter talks with us via the phone. Contact details BSL InterpreterNow
Generation connections - Less than 50kW If your query is about a generation connection for 50kW or less in Orkney or Shetland, special provisions apply. Contact details Central southern England Phone us on: 0345 078 6770 Email us at: south.microgen@sse.com North of Scotland Phone us on: 0345 072 4318 Email us at: north.microgen@sse.com Write to us at: Microgeneration Connections North, Scottish and Southern Energy Power Distribution, Inveralmond House, 200 Dunkeld Road, Perth, PH1 3AQ
Unmetered supplies If you would like to discuss your unmetered inventory, then please use the details below. Contact details Email us at: unmetered.distribution@sse.com Call us on: 0345 070 0301 Write to us at: Unmetered Supplies, Scottish and Southern Energy Power Distribution, Walton Park, Walton Road, Portsmouth, PO6 1UJ
Complaints The easiest and quickest way to resolve a problem is to phone us. Lines are open Monday to Friday 8am-8pm, Saturday 8am-5pm Contact details Phone us on: 0800 980 1395 Visit Complaints Web-form
Generation connections - Greater than 50kW For any generation applications greater than 50kW. Contact details Email us at: mcc@sse.com Write to us at: Major Connections Contracts, Scottish and Southern Energy Power Distribution, Perth Training Centre, Ruthvenfield Road, Perth, PH1 3AF
Commissioning information Contact details for both G59 and G83 connections. Contact details For G59 connections use: Email us at: (Central southern England) south.microgen@sse.com Email us at: (North of Scotland) north.microgen@sse.com For G83 connections use: Email us at: (Central southern England) notifications.south.microgen@sse.com Email us at: (North of Scotland) notifications.north.microgen@sse.com
Engineering general enquiries If you have a general enquiry regarding our equipment or would like to talk to us about progress of your current enquiry, please call us on one of the telephone numbers below: Contact details Central southern England 0800 048 3516 North of Scotland 0800 048 3515 If your enquiry does not concern our equipment but is about changing your supplier, issues with your meter or meter reading, please contact your energy supplier. To find out who your supplier is or if you would like to obtain your Meter Point Administration Number (MPAN) please contact our Meter Point Administration Service (MPAS) on 0345 0262554.
Contestable/ Non Contestable work Contact details Contestable works are those connection activities which can be carried out by any competent person. To apply for a contestable connection please email us at: Email us at: connections@ssen.co.uk Non Contestable works are those connection activities which can not be provided by a person other than the network distribution company. To apply for a non contestable connection please email us at: Email us at: nc.connections@sse.com
Transmission SSEN Transmission maintains and invests in the high voltage electricity system in the North of Scotland only. If you would like more information on our projects in the North of Scotland, please contact us using the link below. Contact details Email us at: transmission.review@sse.com Transmission complaints 0800 980 1394 Transmission complaints transmission.complaints@sse.com Write to us at: Scottish Hydro Electric Transmission, Inveralmond House, 200 Dunkeld Road, Perth, PH1 3AQ
Long Term Development Statements Our long term development statements (LTDS) are prepared in accordance with standard licence condition 25 of the Distribution Licence. Contact details Central southern England Email us at: system.planning.south@sse.com North of Scotland Email us at: system.planning.north@sse.com