Contact us At Scottish and Southern Electricity Networks, we're committed to giving you excellent customer service. Whatever you need to contact us about, you can be sure we'll do everything we can to help. Below you'll find all of our phone numbers, so no matter what you need help with, you'll always be able to get through to the right team.
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Emergencies & Power cuts We're open 24 hours a day, 7 days a week, 365 days a year for you to contact us with any power supply issues. Contact details Power cut? Call 105 Facebook messenger Send us a message BSL InterpreterNow BSL InterpreterNow
Priority services We can offer extra help to customers who register for our priority services. Contact details Free from a landline 0800 294 3259 From a textphone 0800 316 5457 BSL Interpreter Now BSL Interpreter Now
Engineering general enquiries If you have a general enquiry regarding our equipment or would like to talk to us about the progress of your current enquiry. Contact details Call us on: 0800 048 3516 If your enquiry does not concern our equipment but is about changing your supplier, issues with your meter or meter reading, please contact your energy supplier. To find out who your supplier is or if you would like to obtain your Meter Point Administration Number (MPAN) please contact our Meter Point Administration Service (MPAS) on 0345 0262554.
New connections and service alterations If you would like to apply for a new connection or move the location of your meter, then please contact us using the details below. Contact details Online applications For all new connections or service alterations please see useful links above: Connections - apply now will take you to our online applications. Call us on: 0800 048 3516 Email us at: connections@ssen.co.uk
Generation connections - Less than 50kW If your query is about a generation connection for 50kW or less in Orkney or Shetland, special provisions apply. Contact details Call us on: 0345 072 4319 Central southern England email enquiries: south.microgen@sse.com Northern Scotland email enquiries: north.microgen@sse.com Write to us at: Microgeneration Connections North, Scottish and Southern Electricity Networks, Inveralmond House, 200 Dunkeld Road, Perth, PH1 3AQ
Generation connections - Greater than 50kW For any generation applications greater than 50kW. Contact details Email us at: mcc@sse.com Write to us at: Major Connections Contracts, Scottish and Southern Electricity Networks, Perth Training Centre, Ruthvenfield Road, Perth, PH1 3AF
Commissioning information Contact details for both G99 and G98 connections. Contact details For G99 connections use: Email us at: (Central southern England) south.microgen@sse.com Email us at: (North of Scotland) north.microgen@sse.com For G98 connections use: Email us at: (Central southern England) notifications.southmicrogen@sse.com Email us at: (North of Scotland) notifications.northmicrogen@sse.com
Unmetered supplies If you would like to discuss your unmetered inventory, then please use the details below. Contact details Email us at: unmetered.distribution@sse.com Call us on: 0345 070 0301 Write to us at: Unmetered Supplies, Scottish and Southern Electricity Networks, Walton Park, Walton Road, Portsmouth, PO6 1UJ
Contestable/ Non Contestable work Contact details Contestable works are those connection activities which can be carried out by any competent person. To apply for a contestable connection please email us at: Email us at: connections@sse.com Non Contestable works are those connection activities which can not be provided by a person other than the network distribution company. To apply for a non contestable connection please email us at: Email us at: nc.connections@sse.com
Complaints The easiest and quickest way to resolve a problem is to phone us. Lines are open Monday to Saturday 8am-4pm. Contact details Call us on: 0800 980 1395 Email us at: customercomplaints@ssen.co.uk.
BSL- InterpreterNow InterpreterNow and ContactScotland provide a Video Relay Service (VRS) where you can use BSL via a video link to interpreter; and the interpreter talks with us via the phone. Contact details BSL InterpreterNow
Long Term Development Statements Our long term development statements (LTDS) are prepared in accordance with standard licence condition 25 of the Distribution Licence. Contact details Central southern England Email us at: system.planning.south@sse.com North of Scotland Email us at: system.planning.north@sse.com
Transmission Please contact us using the details below if you would like more information about any of our transmission projects. Contact details Email us at: transmission.review@sse.com Complaints Transmission complaints 0800 980 1394 Transmission complaints transmission.complaints@sse.com Write to us at: Scottish and Southern Electricity Networks, Inveralmond House, 200 Dunkeld Road, Perth, PH1 3AQ