Extended Service Alteration (Overhead) £494.88 (excluding VAT)

Extended Service Alteration (Underground) £494.88 (excluding VAT)

Basic Overhead Service Alteration £434.54 (excluding VAT)

Basic Underground Service Alteration £292.81 (excluding VAT)

What is the difference between extended and basic? 

If the location of where you want to put your meter means we need to add additional cable, this will be an extended service alteration. This is because we need to purchase the additional cable. 

If we are using the same cable already in place and do not need to extend it, this will be a basic service alteration. 

Extended Service Alteration (Overhead) £448.15 (excluding VAT)

Extended Service Alteration (Underground) £448.15 (excluding VAT)

Basic Overhead Service Alteration £380.10 (excluding VAT)

Basic Underground Service Alteration £256.30 (excluding VAT)

What is the difference between extended and basic? 

If the location of where you want to put your meter means we need to add additional cable, this will be an extended service alteration. This is because we need to purchase the additional cable. 

If we are using the same cable already in place and do not need to extend it, this will be a basic service alteration. 

Why is London more expensive than the rest of England?

The reason why prices are different for London is that the cost associated with doing work in London typically differs from the rest of the country. 

Extended Service Alteration (Overhead) £457.29 (excluding VAT)

Extended Service Alteration (Underground) £457.29 (excluding VAT)

Basic Overhead Service Alteration £398.37 (excluding VAT)

Basic Underground Service Alteration £269.48 (excluding VAT)

What is the difference between extended and basic? 

If the location of where you want to put your meter means we need to add additional cable, this will be an extended service alteration. This is because we need to purchase the additional cable. 

If we are using the same cable already in place and do not need to extend it, this will be a basic service alteration.

The best way to apply is by applying online through our online portal. Register your details and you'll have full access to submit, view, amend and make payments online. It takes 5 minutes to register and is completely free.

On average, our customers complete their service alteration applications in 15 minutes.

Before you start your application go through the checklist below. Having the relevant information and documents will make sure your application journey is as smooth as possible.

Site plan:

Please mark up on your site plan with the below information ready to upload when completing your application:

• Current Meter Location
• Proposed Meter Location - Take a look at our Customer Works Guide if you’re not sure where your meter can go: Internal meter guidance and External meter guidance
• A rough distance your meter needs to be moved
• Cable Route - If you have a preference of where you would like our cable to be routed let us know.
• Entrance to your site - Outline where the entrance point to your site is

Current Meter Details:

Your meter point administration number (MPAN) or Meter Serial Number.
A photo of your current meter can also be extremely helpful.

Project Details:

• Why you're moving the meter
• When you need the work done
• Who will be managing the project and paying for the work including their contact information.
• Whether you want us to include digging works in your quote or you will arrange your own

Once submitted, we’ll use this information to begin designing your service alteration and prepare your quote.

You’ll hear from your quoter within 5 working days to discuss your design and prepare your quote. They’ll give you a call to talk through your requirements, explore design options, outline the costs, and answer any questions you may have. Quotes are usually issued within 5-15 working days, depending on the complexity of your project. After your initial conversation, your quoter will be able to give you a clearer idea of when you can expect your quote.

Take a look through your design and quote, if you've changed your mind and need a new quote, no worries contact your quoter and they'll be able to get you back on track and issue you with a new quote that better suits your needs.

Your quote will be valid for 90 days. If you're quote has expired give us a call and we can arrange for a new quote to be issued.

Once the quotation has been accepted and payment received to secure the price, the work must be completed within 90 days. Please therefore only accept and pay for the quote when you are fully ready for us to relocate our equipment to allow your supplier to move your meter.

The quickest way to accept and pay is online through our online portal. Other ways to pay can be found in your quote letter.

Work will start once payment has been received and all required legal land rights and council permits are approved. Where possible, we aim to begin works within 4 weeks; however, where legal land rights or council permits are required, works typically start within an average timeframe of 6–8 weeks. We’ll keep you updated at every step.

Your project manager will be given your details and will contact you within 2 days of payment to discuss next steps. We recommend speaking with your project manager before you start to get your site ready to ensure you have all of the information you need specific to your site.

You’ll need to contact your supplier to check when they can move your meter. We'll work with you to plan a date that suits everyone and ensure you have power back on the same day. Once we’ve completed our part, your electricity supplier will move your meter to its new location.

Find my supplier

Each site has different requirements, some of the responsibilities we are responsible for may include, however you project manager will explain what applies to you and your site:

• Obtaining land rights
• Obtaining permits
• Site visits
• Digging onsite/offsite
• Booking dates for equipment move

We recommend not completing onsite work until you have spoken with your project manager. They will outline what you need to do in order to be site ready, this may include:

• Agreeing a date for us to install our equipment
• Buying materials (meter boards, meter boxes, hockey stick, ducting, sand)
• Fitting meter boards/meter boxes
• Laying ducting
• Booking a date for your supplier to move your meter and meter tails
• Settle any additional land right/traffic management payments

If you requested onsite digging from us, we will complete the digging as part of the service alteration. Once our equipment has been moved, we will return within 10 working days to refill any digging we completed onsite.

If you’re not ready for the work to start, please let your Project Manager know. We’ll work with you to rearrange the schedule. To avoid any potential abortive fees, make sure you notify us at least 2 working days before the planned start date.