The best way to apply is by completing our online application form through our online portal. Register your details and you'll have full access to submit, view, amend and make payments online. It takes 5 minutes to register and is completely free.

On average, our customers complete their applications in 15 minutes.

Before you start your application, go through the checklist below. Having the relevant information and documents will make sure your application journey is as smooth as possible.

Site Plan: Showing your site boundary and site access from the main road.

Current & Proposed Location: Mark up your site plan showing where the equipment is now and where you need it moving to.

Cable Route: If you have a preference of where you would like our cable to be routed let us know.

Project Details:

• When do you need your Diversion?
• Who will be managing the project and paying for the work including their contact information?
• Whether you want us to include digging works in your quote or will arrange your own?

Once submitted, we’ll use this information to begin designing your diversion and prepare your quote. You can track the progress of your application online by logging in to our online portal.

You’ll hear from your quoter within 5 working days to discuss your design and prepare your quote. They’ll give you a call to talk through your requirements, explore design options, outline the costs, and answer any questions you may have.

Quotes are usually issued within 5-15 working days, depending on the complexity of your project. After your initial conversation, your quoter will be able to give you a clearer idea of when you can expect your quote.

Take a look through your design and quote. If you've changed your mind and need a new quote, no worries, contact your quoter and they'll be able to get you back on track and issue you with a new quote that better suits your needs.

Your quote will be valid for 90 days. If your quote has expired give us a call and we can arrange for a new quote to be issued.

Once accepted and paid to secure the price we must complete it in 90 days, therefore, please accept and pay for your quote when you are fully ready for your increase/decrease to your connection.

The quickest way to accept and pay is online through our online portal. Other ways to pay can be found in your quote letter.

Work will start once payment has been received and all required legal land rights and council permits are approved. Where possible, we aim to begin works within 4 weeks; however, where legal land rights or council permits are required, works typically start within an average timeframe of 6–8 weeks. We’ll keep you updated at every step.

Your Project Manager will contact you within 2 days of payment to discuss next steps. We recommend speaking with your Project Manager before you start to get your site ready to ensure you have all of the information you need specific to your site.

Each site has different requirements, some of the responsibilities we are responsible for may include, however you project manager will explain what applies to you and your site:

• Obtaining land rights
• Obtaining permits
• Site visits
• Digging onsite/offsite
• Booking dates to move SSEN equipment
• Moving our equipment

We recommend not completing onsite work until you have spoken with your project manager. They will outline what you need to do in order to be site ready this may include:

• Agreeing on a date for us to move our equipment
• Buying materials (ducting, sand/fine fill)
• Laying ducting
• Drilling entry holes into your property
• Settle any additional land right/traffic management payments

If you requested onsite digging from us, we will complete the digging as part of the new connection. Once our equipment has been diverted, we will return within 10 working days to refill any digging we completed onsite.

If you’re not ready for the work to start, please let your Project Manager know. We’ll work with you to rearrange the schedule. To avoid any potential abortive fees, make sure you notify us at least 2 working days before the planned start date.