Due to this elevated forecast of lightning, which brings with it the possibility of some interruptions to power supplies, SSEN has additional teams in place to deal with any damage to the network and subsequent faults which may occur.
SSEN is urging people to not approach any damage to its equipment and instead report it to them directly by calling 105, or via its Power Track Website, and engineers will investigate as soon as possible.
Customers are also being encouraged to be prepared for the possibility of disruption to supplies by:
- Saving the emergency power cut number - '105' - to your phone to report any loss of supply or damage to the electricity network
- Visiting SSEN's Power Track Website to give you details of power cuts and restoration times. You can also report power cuts and network damage through Power Track.
- Visiting the "Preparing for a power cut" section on our website, where there is a wealth of advice and information, or to chat live to one of SSEN's advisors via its Webchat service
Customers are also eligible for SSEN's Priority Services Register (PSR) if they:
- Are deaf or hard of hearing
- Have a disability
- Live with children under five
- Are blind or partially-sighted
- Have a chronic illness
- Use medical equipment/aids reliant on electricity
- Are over 60.
To find out more about the PSR, click here or call 0800 294 3259.
How to get prepared
In preparation for any potential power cuts, we are encouraging our customers to save the emergency power cut number 105 and to follow us on Facebook and Twitter (ssencommunity) for regular updates.
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Register for extra support during a power cut
Priority Services Register
We all rely on electricity day to day for various things, but for some, a power cut can be worrying or difficult. That’s why we offer extra help and support during a power cut. Registering for our Priority Services helps us to help you when you need it most. All our priority services are free. -
View our tips and advice to help you during a power cut
Preparing for a power cut
With bad weather on the way, we've put together some helpful tips and advice to help you during a power cut. You can also download our useful resources to share with your family and neighbours. -
Report a power cut or damage to our network through our map
Power Track
You can stay updated and track the progress of any faults in your area on our Power Track map or report damage to our network. You can also follow the progress of planned interruptions as well as find the nearest EV charge point if you have an electric vehicle that needs charging during a power cut.