How can Priority Services help you?
We know power cuts can cause extra worries if you're deaf or hard of hearing – from missing important updates to relying on equipment such as hearing aids, visual alarms, vibrating alarms or other communication devices. Priority Services provides free extra support to help you, or someone you care for, stay informed, prepared and reassured before, during and after a power cut.
Communication tailored to you
Tell us how you prefer to receive information, so we can communicate with you in a way that works best for you.
Early warning
Get advance notice of planned power cuts where possible, giving you time to charge hearing aids, visual alarms, vibrating alarms and other essential communication devices.
Personalised Power Cut Plan
Receive a free plan tailored to your communication preferences, equipment and support needs.
Communication support
Access services such as British Sign Language Video Relay, textphone and tailored support to help you stay informed during a power cut.
Watch: How Priority Services can help
In under a minute, find out how Priority Services can support you.
Are you eligible for priority services?
You can join Priority Services if you or someone you care for:
- Is deaf or hard of hearing
- Doesn't have English as their first language
- Are blind or partially sighted
- Has a disability
- Lives with children under five
- Has a chronic illness
- Use medical equipment that is reliant on electricity
- Are over 60
- Temporarily need extra support
How does it work?
Getting support is simple. Follow these three easy steps to join our Priority Services and get a free personolised Power Cut Plan.
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Register yourself or someone you care for.
Complete our quick online form or call our team. You can register on behalf of a family member, friend or someone you care for.
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Tell us how you’d like us to communicate
We’ll ask a few simple questions about your communication preferences, such as text messages, email, British Sign Language (BSL) support or other accessible options.
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We'll be there before, during and after a power cut.
We’ll provide updates during power cuts, advance notice of planned interruptions where possible, and tailored support to help you stay informed and reassured.
Working together to power your peace of mind
You can connect with us through our free BSL Video Relay Service, or by using our dedicated Textphone on 0800 316 5457."
Louise Jones
Social Obligations Manager
