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If you’re one of our 620 customers still without power following Storm Boelo, more than 500 engineers are working hard to reconnect you. 

We expect most customers to be reconnected today, with a small number of customers expected to be reconnected tomorrow as our teams work through smaller and more complex faults, some affecting individual customers or small numbers of properties.   

If your restoration is expected tomorrow, we’ll attempt to contact you directly with the latest information and support available. You can also check your latest expected restoration time on Power Track.

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Nik Wheeler, Head of Customer Operations at SSEN Distribution, said: 

We know it’s been a really challenging few days if you’re still without power, and we’re incredibly grateful for your patience and understanding. More than 500 engineers are working today to get your power back on, and we’ll keep doing everything we can to reconnect you as quickly and safely as possible.  

“We’re really grateful for the many messages of support our teams have received from customers and communities. They mean a great deal to our colleagues working in challenging conditions. We’ll keep working until every customer is safely reconnected and continue supporting those who need us most in the meantime.

Supporting our customers 

As part of our support package, customers without power for more than 12 hours are entitled to £30 per person for every day without power, to cover the cost of food and drink. People should keep hold of their receipts and claim costs back at https://www.ssen.co.uk/stormclaim.  

In addition, customers registered for our Priority Services can claim reasonable costs for alternative accommodation if they’re without power for more than 24 hours.  If a power cut is estimated to last beyond 48 hours, all customers can benefit from this support. Customers can claim this in the same way as food and drink. 

 📞 Help and advice

If you see any damage to our equipment, please stay back, don’t touch it and instead report it to us directly by calling 105, or via our Power Track Website, and engineers will investigate as soon as possible.

Customers are also being encouraged to be prepared for the possibility of disruption to supplies by:

  • Saving the emergency power cut number - '105' - to your phone to report any loss of supply or damage to the electricity network
  • Visiting our Power Track Website to give you details of power cuts and restoration times. You can also report power cuts and network damage through Power Track.
  • Visiting the "Preparing for a power cut" section on our website, where there is a wealth of advice and information, or to chat live to one of our advisors via the Webchat service

Customers are also eligible for our Priority Services if they:

  • Are deaf or hard of hearing
  • Have a disability
  • Live with children under five
  • Are blind or partially-sighted
  • Have a chronic illness
  • Use medical equipment/aids reliant on electricity
  • Are over 60.

Find out more about Priority Services or call 0800 294 3259.

Support during a power cut

To keep updated with any power cuts across our network, we are encouraging our customers to save the emergency power cut number 105 and to follow us on Facebook (ssencommunity) for regular updates.

  • Priority Services

    We all rely on electricity day to day for various things, but for some, a power cut can be worrying or difficult. That’s why we offer extra help and support during a power cut. Registering for our Priority Services helps us to help you when you need it most. All our priority services are free.
    Priority Services

  • View our tips and advice to help you during a power cut

    Dealing with a power cut

    If you are currently experiencing a power cut, we know this can be a difficult time. That's why wee've put together some helpful tips and advice to help you during a power cut. You can also download our useful resources to share with your family, friends, and neighbours.
    Advice and support

  • Report a power cut or damage to our network through our map

    Power Track

    You can stay updated and track the progress of any faults in your area on our Power Track map or report damage to our network. You can also follow the progress of planned interruptions as well as find the nearest EV charge point if you have an electric vehicle that needs charging during a power cut.
    Power Track