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A multi-million pound investment by SSEN to boost the resilience and flexibility of its North West London infrastructure is set to start in January next year.
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Report a power cut
Power cut in your area? Let us know and we’ll keep you informed with the latest updates until your power is restored.
Report damage
If you see damage to our electricity network or anything that doesn’t seem right, keep well away and let us know.
Track live power cuts
Find and track power cuts or planned outages near you on our live Power Track map.
Need to get in touch?
Whether you need help from our Priority Services team or want to update or remove your registration, we're here to help.
Need extra support during a power cut?
Our free Priority Services can provide additional help before, during and after a power cut for you, a family member or someone you care for. Find out if you're eligible and how to register.
What to expect
We sometimes need to switch off your power to carry out essential maintenance or upgrade our network. Use our resources to help plan ahead.
Track a planned power cut
Track your planned power cut online to get the latest updates and stay informed. Follow progress and see when your power is expected to be restored.
Register for extra support
If you or someone you care for needs additional support, our free Priority Services may be able to help. Find out if you're eligible and register today.
Do you have an upcoming planned power cut?
Had a letter or notification about a planned power cut? If you’d like to talk it through, send us a message on WhatsApp and our team will be happy to help.
Do you need to report damage to our overhead network?
If you notice damage to our network, stay well away and call us on 105 immediately.
Check for underground cables before you dig
Planning building, fencing or landscaping work? Check where our underground cables are before you start, so you can plan your work and dig safely.
Stay safe around underground cables
Find safety advice for working near underground cables, including what to consider before you start and how to avoid potential hazards.
Do you need to report damage to our underground cables?
If you spot damage to our cables, stay well away and call us on 105 immediately.
Substation clearance
If a substation has rubbish, fly-tipping or overgrown vegetation, we can come out and clear it.
Substation access
If you or a third party requires access to our substation, we will arrange for our engineer to give you access.
Substation repair
If you have noticed our substation is damaged we will attend and carry out the repairs needed.
Do you need to report damage to our substation or equipment?
If you notice damage to our substation or equipment, stay well away and call us on 105 immediately.
Application for design submission for telecoms network providers
If you have a framework agreement in place you can request joint use of any of our low voltage (LV) poles.
Keeping safe
Find advice to help you, your family and pets stay safe around our electricity network and potential hazards.
Equipment on your land
Find out about electrical equipment on your land, what it means for you and when you may need our help.
Helpful resources
Find helpful safety resources and guidance for working or playing safely around our electricity network and equipment.
Do you need to report damage to our electricity network?
If you’ve damaged an underground cable or overhead line, or spot something that isn't quite right, please keep yourself and others well away from this and call 105 immediately so we can help.
Need an instant estimate for connecting 1–4 homes or a business?
Apply online using our self-serve tool to get an instant estimate and choose to move forward with a formal quote.
Move
Planning an extension or renovation, or need to move your meter, cables or overhead wires? We've got you covered.
Modify
Need to check your power supply or upgrade it for new technology at your property? We can help.
Disconnect
Do you need us to temporarily or permanently turn off your power so you can safely complete your work or project?
Need an instant estimate for moving your meter?
Apply online using our self-serve tool to get an instant estimate and choose to move forward with a formal quote.
Electric Vehicles (EV)
Whether you're adding a charger at your home or work, or developing large EV charging setups, we're here to support your connection needs.
Solar & Generation
If you're installing solar, battery storage or other generation systems like wind, we can guide you through connecting to our network.
Heat Pumps
Considering a heat pump for your home or business? We’ll help you understand what’s involved, what’s required and how to connect it to our network.
Considering a heat pump for your home or business? We’ll help you understand the process and what’s required.
Because the work must be carried out by a qualified installer, your first step is to choose one. They’ll manage the process for you and will get in touch with us if your installation needs to be registered or if your electricity supply requires an upgrade
View our DSO Action Plan
Find out where are are in making the electricity system smarter, fairer, more flexible and decarbonised on our year of delivery.
View all our resources
Can't find what you're looking for? Browse our full library of tools and maps to support your connections journey.
ED3 Business Plan
Discover our plans to strengthen the network, support communities, and enable a cleaner energy future.
Connections Useful Documents
Can’t find what you’re looking for? Browse our full library of tools and maps to support your connections journey.
Become a Stakeholder
Join our stakeholder community to share your views, provide feedback, and help shape the services and decisions that affect our customers and communities.
Access our latest and upcoming business plans
Can’t find what you’re looking for? Browse our full library of tools and maps to support your connections journey.
Reimbursements
If you’ve had a power cut and we’ve offered you welfare support, you can use our form to request your reimbursement. Once submitted, we’ll review your claim and process it as soon as possible.
Before you get in touch...
Discover the services available to you, apply online, and easily track, manage, and update your application as your project progresses.
Contact our Customer Relations Team
If you'd rather speak to someone, our Customer Relations team is here to listen and help you.
Give us feedback
We are committed to offering our customers the very best experience on our website and are keen to hear from you if there is anything we can do to make it better.
Call our media team
Need to speak to us about a media enquiry? We're available 24 hours a day.
Email our media team
Send our media team an enquiry and we’ll get back to you as soon as possible.
Latest News
Read the latest news, announcements and updates from SSEN Distribution.
SSE Energy Services
If you’re looking for SSE Energy Services, which has been part of OVO Energy since January 2020, you can find help with your energy account, bills and supply on their website.