Do you have a question?

If you've received a letter regarding a planned power cut and you have a question, or you would like to speak to us further about any of the information on our website, please contact us using the links below.

Facebook Messenger
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Twitter
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WhatsApp
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Let us know

If you spot any content or comments posted on our pages that you believe are not in accordance with our house rules or the term and conditions of the social media channel please email us using the address below. 

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Community Standards and Terms of Use

In order to ensure that our customers have a pleasant experience and that we're able to deliver a 10/10 service to every customer, we have a set of house rules we ask our customers to follow when contacting us on Twitter or Facebook. These house rules are in accordance with Twitter, Facebook, and LinkedIn terms of use.

Our social media pages are intended to provide customers with fast, up to date information and service, to share news pertaining to our business and also to engage in discussions related to our business. All statements and materials posted by contributors and/or our (Scottish and Southern Electricity Networks (SSEN)) employees reflect the views of the individual and do not necessarily reflect the views of SSEN.

We encourage everyone to participate in our online community but we ask that you respect SSEN as well as other users on our pages.

By using our pages you agree to our house rules.

  • Please follow the rules of each social media platform: WhatsApp, Facebook, Twitter, and LinkedIn.
  • Please share your ideas and experiences. We love feedback!
  • Please do not post your full address publicly for others to view. Send a private or direct message.
  • Please do not post content that is obscene, violent, racist, abusive, or otherwise offensive. We do not tolerate personal attacks.
  • Please do not spam, attempt to phish, troll, or misrepresent yourself as someone else. This includes multiple or repetitive posts on the same general topic.

We reserve the right to remove user comments which:

  • Are not related to our business.
  • Contain swear words or another language likely to offend.
  • Are off-topic for the page, post, or discussion to which you are posting.
  • Are unauthorised advertisements.
  • Include contact details such as a full address, phone numbers, or other personal information.
  • Name members of staff, without their permission.
  • Is designed to discredit others who use our social media pages, or our company, without reason.

We reserve the right to block you from viewing our pages if you blatantly disregard the house rules.

By publicly commenting on our content or sharing an image with us, you consent to us using your content on our social media pages and in internal and external documents.

Terms of use