We can’t promise your electricity will never go off, but if it does, we will do what we can to make sure you have the support you need, when you need it.
Our service offers:
You can join our Priority Services Register if you:
We recognise some of our customers may need support in other ways during power cuts. If you have other needs and feel you will need extra help in the event of a power cut, please contact us to discuss.
Registering for our free Priority Services is easy. You can join our register by:
If you use a text phone, you can register by calling 0800 316 5457.
Priority Services Leaflet