The MPAN (Meter Point Administration
Number) is a unique 13-digit reference used in Great Britain that identifies
each electricity supply point. To arrange the metering for your new property
you will need an MPAN to give to your chosen electricity supplier.
For existing properties:MPANs can be found on energy
If you don’t have an energy
bill for the property (you have just moved in) please contact MPAS 0345 026 2554 or email@example.com.
For new properties:
Once you have accepted and paid the
connection charge in your quote, we will contact you to discuss your programme of works. If you are ready to start work and have the
full postal address from the Royal Mail for the property, send this to us and
we will send you the new MPAN.
You can request your MPAN online through
our website via your job application by clicking on the ‘Request MPANs’ button. Once your request has been received
and processed, you can obtain your MPAN for your job by clicking on the ‘Obtain MPANs’ button.
For connections over 69kVA and for
connections involving distributed generation we require additional technical
information which you can get from your electrical contractor.
Independent Distribution Network Operators (IDNOs)Please note we do not issue MPANs for IDNO
networks. IDNOs will register and issue their
Distribution Exemption Holders (DEHs) Half-Hourly and Non Half-Hourly
When a customer sits within a private network and wishes to register with a third party supplier, a DEH agreement needs to be set up. The customer must contact their supplier who will contact us to discuss possible solutions.
Once you have your MPAN you need to register with an electricity supplier. The registration process normally takes at least 28 days so you should get in touch with your chosen supplier as soon as possible. A quick internet search for lists of Energy Suppliers will provide you with an array of different electricity suppliers to choose from. Suggested sources of information can be found at: www.ofgem.gov.uk/information-consumers
Once you have a confirmed date for the connection you should let your electricity supplier know as soon as possible so they can arrange the metering on the same day as we complete our works. They are likely to need at least 10 working days notice to organise the metering so please allow plenty of time for this to ensure you can use your new electricity supply as soon as possible.
If you need any help or have any queries please don’t hesitate to get in touch with your dedicated Team Manager or Project Manager. For further guidance please see our New connections guide - step three - getting your meters installed.
If you already have an MPAN and need another MPAN without any works being necessary to your incoming supply cable (eg if you are installing a total heating with total control (THTC) system and require an additional meter or are looking to install a microgeneration export meter) then you will need to request this through your electricity supplier. Please see our Additional MPAN process for further information.