Power cut? Call 105 If you have a power cut, or come across damage to our network, dial 105 and you'll be connected to your local electricity network operator. It's free from all mobiles and landlines. Power cut? Call 105 If you have a power cut, or come across damage to our network, dial 105 and you'll be connected to your local electricity network operator. It's free from all mobiles and landlines. Power Track You can stay updated with the latest fault information during a power cut by downloading our award winning Power Track app. Live updates Keep your phone charged If bad weather is on the way, or we've pre-warned you about a power cut, keep your phone charged beforehand. Extra support Power cuts can be stressful, especially if you need extra help. Join our free Priority Services Register so we can offer you extra support when the lights go out. Priority Services Torch and batteries Store a torch with fresh batteries in a place where you can easily get to in the dark. Ask for ID All of our employees carry photo ID and may knock your door in a power cut. If you're in doubt, please call us on 105 to confirm their identity.
Download our Power Track App Available on the App Store Download our Power Track App Get it on Google Play Send us a message Facebook Messenger Send us a message WhatsApp
Live updates - Power Track Visit our Power Track map to keep updated on any planned or unplanned outages in your area. Power Track
Join our free Priority Services We offer extra help during a power cut to customers who join our Priority Services Register. Priority Services
Frequently asked questions Our frequently asked questions cover our most common queries on everything to do with a power cut. FAQ's
Estimated times of restoration Find out how we decide estimated times of restoration on all network faults. ETRs
Preparing for a power cut If bad weather is on the way or we have let you know we need to turn off your power to carry out planned maintenance, follow our tips to prepare and stay safe. Helpful tips
Dealing with a power cut We do everything we can to make sure that your electricity supply is constant, but sometimes power cuts can happen. Helpful tips