What is a service alteration?

A service alteration is not a new connection, but a change in the location of your electricity cable and meter. Perhaps you are renovating your property, building an extension, or demolishing a part of your property, all of which means the electricity meter is in the way. If this is the case, you can do this by applying by using our online application form.

If you do not require your meter and your electricity cable moved, but you need an overhead power line, underground cable, or an electrical substation diverted as part of your project, you’ll need to apply for a diversion.

What is the process for applying?

Before you begin an application with us, you will need to log in or register for an account, don't worry you will be asked to do this when you click to apply.

Apply online
Apply now
Receive your quote
Begin works
Move your meter

What's involved in my application?

How much will it cost?

Our prices will give you an idea of the cost involved in moving our cables. The prices do not include any additional work such as any digging on your land or traffic management, however, your quote will break down what other costs you may have to pay. 

Where we are moving your cable digging may be required so that we can carry out the works. This can affect the prices you see below depending on what is needed, you can appoint a private groundworker to do this on your behalf, which is usually cheaper. If you choose to do this we can amend your quotation to reflect this.

Get in touch

Would you like to speak to us before you apply or have a question about an existing application?

Our team is available to help guide you through your new electricity connection journey and answer any questions you may have. If you would like to speak to us we are here Monday to Friday 08:00 - 17:00.

I want to...

  • Go ahead with the work

    If you're ready and would like a quote for your works, click here to get a quick estimate and then apply using our online request form.
  • Find out a little more

    We understand that there is a lot of information to take in when applying for a new connection for your property. Take a look through our most commonly asked questions and if you are still unsure, our team will be happy to help.
  • Speak to your team

    Do you still have questions and would like to speak with a member of our team? Give our team a call on 0800 048 3516. We are available Monday to Friday from 08:00 to 17:00.