We have begun moving our Dial Before you Dig (DBYD) services to an external
provider. The DBYD service is designed to be used by anyone that needs to know
where our utility assets are to work safely, and to help minimise the risk of
disruption to customer supplies.
We’re committed to continually improving the service we provide to our
customers and moving to the new provider gives customers one place to access
all utility information, making it simpler and quicker to acquire the data
needed to carry out works safely and efficiently.
Please note that making
the change means that SSE Group entities will be separated into their
individual businesses. Due to the nature of the transition, not all SSE Group
businesses are making the transition on the same day.
For a short period of time, until all SSE Group business have made the
transition, service users will have to check with each of our SSE Group
businesses to understand if their assets lie within the area of interest to
ensure safe excavation. Please follow the processes below to obtain each SSE
Group businesses’ asset information until the full transition is complete.
Once the
full transition is complete, service users will only need to follow one process
with the new provider to obtain all our utility information.
SSE Networks assets (electricity cables
and overhead lines):
SSE Networks’
DBYD service will make the transition to new provider Line Search Before U Dig (LSBUD) Monday 21
October. This will include our:
- Transmission and
Distribution assets across the Highlands and Islands of Scotland
- Our Distribution
assets in Central Southern England
- Our Distribution ‘out
of area’ assets across the rest of the UK
There will be a transition period between 11 and 21
October. During this time service users can access our
cable and overhead line records by registering with LSBUD. The registration process is quick and easy, and can be
done by visiting:
https://www.linesearchbeforeudig.co.uk/
Once registered, you’ll be able to raise enquiries to access information
about our cables and overhead lines.
SSE Enterprise Telecoms assets:
I can now
confirm our Telecoms asset data will be transitioning to LSBUD on 21st
October and after this date will no longer be available using the current
processes. From 21st October, please access our Telecoms information by registering with LSBUD by visiting:
https://www.linesearchbeforeudig.co.uk/
Once registered, you’ll be able to raise enquiries to access information
about our Telecoms assets. For any Telecoms
enquiries before 21st October, please follow the current process.
Other SSE
Enterprise Assets
All remaining SSE Enterprise assets will make the
transition to LSBUD in the coming weeks. A date will be confirmed on this
website in due course. In the meantime, please follow the processes outlines
below:
Gas assets and Slough Heat and Power Water
& Steam assets
Until SSE Enterprise make the transition to LSBUD, please
follow the current process for our SSE Enterprise gas and Slough Heat and
Power, Water & Steam assets.
Slough Heat and Power Electrical assets (in area shown
below)
From 21st October, please send your enquiries for
electrical assets in the area shown below
(Slough Heat and Power) to EnterpriseCartographers@sse.com,
or call the SSE Enterprise Customer Service team on 0345 070 7386.