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I accept the conditions.
We have begun moving our Dial Before you Dig (DBYD) services to an external
provider. The DBYD service is designed to be used by anyone that needs to know
where our utility assets are to work safely, and to help minimise the risk of
disruption to customer supplies.
We’re committed to continually improving the service we provide to our
customers and moving to the new provider gives customers one place to access
all utility information, making it simpler and quicker to acquire the data
needed to carry out works safely and efficiently.
Please note that making
the change means that SSE Group entities will be separated into their
individual businesses. Due to the nature of the transition, not all SSE Group
businesses are making the transition on the same day.
For a short period of time, until all SSE Group business have made the
transition, service users will have to check with each of our SSE Group
businesses to understand if their assets lie within the area of interest to
ensure safe excavation. Please follow the processes below to obtain each SSE
Group businesses’ asset information until the full transition is complete.
full transition is complete, service users will only need to follow one process
with the new provider to obtain all our utility information.
SSE Networks assets (electricity cables
and overhead lines):
DBYD service will make the transition to new provider Line Search Before U Dig (LSBUD) Monday 21
October. This will include our:
There will be a transition period between 11 and 21
October. During this time service users can access our
cable and overhead line records by registering with LSBUD. The registration process is quick and easy, and can be
done by visiting:
Once registered, you’ll be able to raise enquiries to access information
about our cables and overhead lines.
SSE Enterprise Telecoms assets:
I can now
confirm our Telecoms asset data will be transitioning to LSBUD on 21st
October and after this date will no longer be available using the current
processes. From 21st October, please access our Telecoms information by registering with LSBUD by visiting:
Once registered, you’ll be able to raise enquiries to access information
about our Telecoms assets. For any Telecoms
enquiries before 21st October, please follow the current process.
All remaining SSE Enterprise assets will make the
transition to LSBUD in the coming weeks. A date will be confirmed on this
website in due course. In the meantime, please follow the processes outlines
Gas assets and Slough Heat and Power Water
& Steam assets
Until SSE Enterprise make the transition to LSBUD, please
follow the current process for our SSE Enterprise gas and Slough Heat and
Power, Water & Steam assets.
Slough Heat and Power Electrical assets (in area shown
From 21st October, please send your enquiries for
electrical assets in the area shown below
(Slough Heat and Power) to EnterpriseCartographers@sse.com,
or call the SSE Enterprise Customer Service team on 0345 070 7386.
SSE Renewables and Thermal assets:
In the coming weeks, our
SSE Renewables and Thermal DBYD service will also be making the transition to a
3rd party provider. A date will be confirmed on this website
in due course. In the meantime, please follow the processes outlines below:
Gas Storage Assets
If planning to carry out activities in proximity to gas
storage assets (Atwick or Aldbrough) please send your enquiry to GasStorage@sse.com
SSE Hydro Power Stations
and SSE Windfarms
If planning to carry out activities in proximity to our
renewable assets (SSE hydro power stations or SSE windfarms) please send your
enquiry to RenewablesEnquiries@sse.com
Other SSE power
If planning to carry out activities in proximity to any
other SSE power station please refer to www.sse.com/what-we-do for contact details.
Please allow up to 5 days for a response to SSE Renewable
and Thermal enquiries.
Thank you for your
ongoing patience as each of the SSE Group businesses make the transition to
their new DBYD arrangements over the coming weeks.
Email - Vince.Carlton@sse.com
If you need any of our existing overhead lines, underground cables, or electrical equipment diverted as part of your project, you can now apply for a quotation to carry out the diversion works needed here.We aim to provide a Diversions quotation within 65 working days. Once payment has been received we aim to complete these jobs within 12 weeks.Disconnections If a property needs to be demolished, we can disconnect it from the mains network. If you require a disconnection please contact our Connections and Engineering department. More information around disconnections can be found here. We aim to provide a Disconnections quote within 10 working days. Once payment has been received we aim to complete these jobs within 4 weeks
Telephone – 0800 048 3516Email - GE@ssen.co.ukDe-energisationIf you are looking to temporarily de-energise your supply to complete other work we can complete this work. This can only be for a maximum interruption of 72 consecutive hours. This job may be chargeable . We aim to complete these jobs within 12 weeks.ShroudingWhere tree cutting is required or scaffolding is being erected in close proximity to our power lines, we can arrange for shrouding to be placed on the overhead cable. This job is not chargeable. We aim to complete these jobs within 12 weeksOverhead Line AssessmentIf work is being carried out or if tall vehicles are being driven under or near our overhead cables we can attend site and ensure that they are at a correct and safe height for the works. This job may be chargeable. We aim to agree a date for the assessment within 5 days of receiving the request.Substation AccessIf you have equipment inside one of our substations, you can request access. This job is not chargeable. We aim to agree a date for access within 5 days of receiving the request.Temporary IsolationWe can arrange a temporary isolation to allow for works to be carried out safely however we must take into consideration surrounding properties that would be affected. This job may be chargeable. We aim to complete these jobs within 12 weeks.Underground Cable Assessment / Cable TraceIf you are unsure of the location of an underground cable we can arrange to visit site to complete a cable trace to make sure there are no cables within the works vicinity. This job is not chargeable. We aim to complete these jobs within 4 weeks.
We believe that the process described above will ensure clients are satisfied with the service they receive and we deliver on our promises about site visits, quotations and progress updates. However, if a client has concerns about any aspect of this process disputes will be resolved by our Contact Centre and Complaints Manager whose details are noted below:Hayley HarbyContact Centre and Complaints Manager Tel – 0800 980 1395Email – email@example.com
More information on our complaints handling process can be found here.
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