Ask any psychologist and they'll tell you that key to a strong, healthy relationship is good communication.
At Scottish and Southern Electricity Networks (SSEN), one of our key commitments is putting our customers at the heart of all we do and that means usingrelevant and regular communications to help us build trust and relationships with you, our customers. And those methods of communication are as varied as you are; that's why we always strive to find out how you would like to talk to us.
In the last few years, more and more of us have turned to technology as our preferred method of communication and a recent review of our website and social media channels (in the form of Facebook and twitter) show that our customers are no different.
That's why we've set up our website and social media channels to provide a one-stop shop where we can give you the latest updates and information, and you can contact us direct with just the push of a button. From power cuts to helping you prepare for winter, the latest projects and upgrades we're carrying out in your area, and even how you can apply for funding to help make your community more resilient, we've responded to the conversations you've had with us to provide the information you told us you wanted.
Our customer service channel is fully inclusive, so you can contact us about power cuts, complaints, compliments, connections, ongoing projects and general enquiries (to name just a few) and it's staffed 24 hours a day, seven days a week, because issues don't just arise during office hours. And with our live Power Cuts website page you need never be kept in dark about when you can expect supplies to be restored.
As well as giving you all the latest news on campaigns, projects, upgrades and investments through our news page on the SSEN website, we warn you in advance when bad weather - that might affect your power supply - is on the way, how you can prepare for it and how you can get extra help through our Priority Services Register. When that bad weather does hit, we switch our website to Storm Live, providing rolling updates on what's happening in affected areas, what people are saying about it on social media and information on how you can get personal updates during power cuts.
Since the start of the year, you've helped us rack up some pretty impressive figures when it comes to contact through social media, be that on your computer, tablet or mobile:
The impressions and reach you've helped us achieve by liking and sharing our posts - 10,504,607
The amount of views you've given our videos - 83,088
The amount of incoming messages we've taken from you - 39,759
The customer satisfaction score you've given us - 4.8/5
And the amount of compliments you've paid us this year - 328
While those figures show us that we're on the right track, there's always room for improvement and that's why at SSEN, we'll keep asking you if we're doing all we can to make your contact and communication with us as easy and convenient as possible.
So, if you've got something to say, pop over to our website or join us on Facebook or twitter and let's start that conversation.