Power Track allows you to view, report, and be notified about planned and unplanned power cuts in your area. 

PowerTrack

We understand that a power cut can be difficult. Visit our power cuts help & advice page to find out some tips to help you manage during a power cut.

Power cuts and safety

If you're looking for network information relevant to a site or sites you've identified or are already progressing toward energisation, our connections meetings service provides an opportunity to discuss your projects with our experts from pre-application to delivery.

You can request a meeting with one of our account managers by completing our online form here. 

Meeting request form

If you have a tree on your property that is growing close to our overhead electricity cables, you can submit a tree cutting request to let us know.  

Once we receive your request, we’ll review the details and arrange for one of our qualified tree cutters to attend your property.  

If work is needed to maintain safe clearance from our overhead lines, we’ll carry out any work free of charge.  

If you think the situation is unsafe, please call 105 immediately. 

Tree cutting request

If you notice an issue at one of our substations, you can submit a substation repair request to let us know. 

This may include things like a damaged or fallen fence or wall, graffiti or vandalism, or vegetation that needs managing around the substation. 

Please attach photos to your request to help us understand the issue and assess what work might be needed. 

Once we receive your request, we’ll review the details and arrange for our qualified staff to attend the site if required. 

If you think the situation is unsafe, please call 105 immediately. 

Substation repair request

If you’re planning work on your property and our overhead lines are in the way, you can submit an overhead line protection request to let us know. 

Shrouding, or electricity line protection, is used to protect our overhead lines so you can safely carry out work near them. 

Once we receive your request, we’ll review the details and arrange for our engineers to attend if shrouding is suitable. In some cases, we may not be able to install overhead protection, but our teams will work with you to find the safest solution to carry out your work. 

Find out more Overhead line protection request

If you’re planning work on your property that involves digging or ground disturbance, you can submit an underground cable assessment request to let us know. 

This may be useful if you’re building an extension, completing ground works, doing large-scale gardening, or erecting a fence. An underground cable assessment helps identify where our electricity cables are and confirms whether any are within the area you’re working in. 

Once we receive your request, we’ll review the details and arrange for our team to attend if needed. 

Find out more Underground cable assessment request

Register for our free Priority Services by calling us on 0800 294 3259

or by completing our easy-to-use web form. 

Register for our Priority Services

By completing online: 

You can use the form below to get in touch with us if you’re unhappy with our service or something hasn’t gone as expected. 

Simply fill in your details and tell us what’s happened and our team will aim to resolve your complaint within 2 working days. 

If we’re unable to do so, we’ll continue working with you, and a specialist team will step in if the issue takes longer to resolve. If your complaint remains unresolved after 8 weeks, you can contact the Ombudsman for an independent review. 

Find out more Raise a Complaint

By phone:

Call us today on 0800 980 1395

By post: 

You can write to us using one of the addresses below. 
You can also make your complaint in person by visiting us at the same addresses. 

Perth (Scotland) Office:

Complaints Manager 
Scottish and Southern Electricity Networks 
Inveralmond House 
200 Dunkeld Road 
Perth 
PH1 3AQ 

Portsmouth (England) Office:

Customer Relations 
Scottish and Southern Electricity Networks 
4 Penner Road 
Havant 
PO9 1QH 

You can use the form below to get in touch with us with any questions you have. Just fill in your details and let us know how we can help, our team will get back in touch with you with the information you need.

Raise an Enquiry

You can use the form below to share a compliment or positive feedback with us. Whether it’s recognising great service from one of our team members or letting us know about a positive experience, we’d love to hear from you. Just fill in your details and tell us what you’d like to share, and we’ll make sure your feedback is passed on to the right team. 

Raise a Compliment