How can we help you today?
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Contact us
For all emergencies, please call 105 immediately. Alternatively, please select from one of the options.
Emergency and Power cuts
If you're experiencing an issue with your power or if you see damage to our network, please call 105.

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New connections
If you have a query regarding a new connection to our network, diversion, or service alteration, please choose from the contact options below.
Alternatively, you can find more information on our site:
If you wish to speak to a member of our team, please give us a call. We are open from 08:00 -17:00 Monday to Friday.
For more information, download our connections introductory & delivery information packs:
Connections meeting
Contact us
Changes to existing supplies
Working near our network?
If you're working near our network or need to report a non-emergency issue, you can find out more information by visiting our existing electricity supply page.
Or you can call us on 0800 048 3516 (option 3).
Changing your existing electricity supply?
If you're looking to change your existing electricity supply, you can find out more information by visiting our existing electricity supply page.
Or you can call us on 0800 048 3516 (option 2).
General maintenance
We provide a range of maintenance services across our network and each type of work has its own dedicated request form to make sure your enquiry reaches the right team as quickly as possible.
Popular requests
Priority Services Register
Our service offers:
- Priority treatment during planned or unplanned power cuts
- Connection to local emergency services
- Emergency power supplies
- Safety advice tailored to your needs
- Provisions for your community
- Peace of mind
All our Priority Services are FREE
You may way to be on our register if you:
- Are deaf or hard of hearing
- Have a disability
- Live with children under five
- Are blind or partially sighted
- Have a chronic illness
- Use medical equipment/ aids reliant on electricity
- Are over 60
- Temporarily need extra support
Of course, everyone has different needs so feel free to contact us to discuss your requirements.
Where is this?
Customer support
We welcome your complaints, compliments and questions as we’re committed to providing a safe and reliable electricity network.
If your matter is urgent or relates to safety, please call 105 immediately.
Please select from the options below.
Contact Options
Welfare Reimbursement
If you’ve had a power cut and we’ve offered you welfare support, you can use the form below to request your reimbursement. Once submitted, we’ll review your claim and process it as soon as possible.
You can also find out more information here.
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Press office
We welcome enquiries from professional journalists, and we provide a 24-hour service for urgent enquiries.
If it's SSE Energy Services you're looking for (now owned by OVO Energy since January 2020), you can reach them on 0345 026 2658.
Contact our Press office
Contact & Escalation guides
We are committed to offering our customers and stakeholders the very best in customer service.
We are keen to equip you with the knowledge, tools and support you need to complete your connections, and provide you with as much information as possible about our processes and procedures to aid your connections journey.
This guide sets out the overarching stages of the connections journey and details the relevant contacts for each stage. It also provides escalation routes.