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  • Contact us

    For all emergencies, please call 105 immediately. Alternatively, please select from one of the options below.

  • Emergencies & Power cuts

    We're open 24 hours a day, 7 days a week, 365 days a year for you to contact us with any power supply issues.

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  • Priority services

    We can offer extra help to customers who register for our priority services.

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  • New connections and service alterations

    If you would like to apply for a new connection or move the location of your meter, then please contact us using the details below.

    Contact details

    Online applications

    For all new connections or service alterations please see useful links above: Connections - apply now will take you to our online applications.

    Central southern England

    North of Scotland

  • BSL- InterpreterNow

    InterpreterNow and ContactScotland provide a Video Relay Service (VRS) where you can use BSL via a video link to interpreter; and the interpreter talks with us via the phone.

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  • Generation connections - Less than 50kW

    If your query is about a generation connection for 50kW or less in Orkney or Shetland, special provisions apply.

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    Central southern England

    North of Scotland

    Write to us at:

    Microgeneration Connections North, Scottish and Southern Energy Power Distribution, Inveralmond House, 200 Dunkeld Road, Perth, PH1 3AQ

  • Unmetered supplies

    If you would like to discuss your unmetered inventory, then please use the details below.

    Contact details

    Write to us at:

    Unmetered Supplies, Scottish and Southern Energy Power Distribution, Walton Park, Walton Road, Portsmouth, PO6 1UJ

  • Complaints

    The easiest and quickest way to resolve a problem is to phone us. Lines are open Monday to Friday 8am-8pm, Saturday 8am-5pm

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  • Generation connections - Greater than 50kW

    For any generation applications greater than 50kW.

    Contact details

    Write to us at:

    Major Connections Contracts, Scottish and Southern Energy Power Distribution, Perth Training Centre, Ruthvenfield Road, Perth, PH1 3AF

  • Engineering general enquiries

    If you have a general enquiry regarding our equipment or would like to talk to us about progress of your current enquiry, please call us on one of the telephone numbers below:

    Contact details

    If your enquiry does not concern our equipment but is about changing your supplier, issues with your meter or meter reading, please contact your energy supplier. To find out who your supplier is or if you would like to obtain your Meter Point Administration Number (MPAN) please contact our Meter Point Administration Service (MPAS) on 0345 0262554.

  • Contestable/ Non Contestable work

    Contact details

    Contestable works are those connection activities which can be carried out by any competent person. To apply for a contestable connection please email us at:

    Non Contestable works are those connection activities which can not be provided by a person other than the network distribution company. To apply for a non contestable connection please email us at:

  • Transmission

    SSEN Transmission maintains and invests in the high voltage electricity system in the North of Scotland only. If you would like more information on our projects in the North of Scotland, please contact us using the link below.

    Contact details

    Write to us at:

    Scottish Hydro Electric Transmission, Inveralmond House, 200 Dunkeld Road, Perth, PH1 3AQ

  • Long Term Development Statements

    Our long term development statements (LTDS) are prepared in accordance with standard licence condition 25 of the Distribution Licence.

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    Central southern England

    North of Scotland