Over 60? Fill out the form below.

You can opt out of being on the Priority Services Register at any time. This is called 'the right to object' and you can do this by emailing us or by calling us on 0800 294 3259.

Helping you when you need us most

We all rely on electricity day to day for various things, but for some, a power cut can be worrying or difficult. That’s why we offer extra help and support during a power cut. Registering for our Priority Services helps us to help you when you need it most. All our priority services are free.

Emergency power supplies

If you use medical equipment/ aids reliant on electricity, we aim to provide extra support during prolonged power cuts.

Proactively contacting you

When we are aware of an unplanned power cut affecting your home, you will receive proactive updates 24 hours a day.

Safety advice tailored to your needs

When requested, we'll offer you advice on how to prepare for a power cut in a format that suits your needs, e.g. braille, textphone, easy read, audio CD, or language other than English.

Peace of mind

We offer a service where you can agree on a password to use when dealing with the staff of Scottish and Southern Electricity Networks. That way we can look after your personal safety and home security.

Need to speak to us?

Call us

0800 294 3259

BSL InterpreterNow

Textphone

0800 316 5457

- Priority Services Leaflet
- Priority Services Leaflet (easy read)
Our Priority Services form is available in a selection of other languages:
Bengali - বাংলা

Hindi - हिंदी

Polish - Polski

Punjabi - ਪੰਜਾਬੀ

Urdu - اردو

Gujarati - ગુજરાતી

Gaelic - Gàidhlig

Somali - Soomaali

Arabic - عربى

Nepali - नेपाली
Other utilities like your water company and gas and electricity suppliers may also offer you extra assistance. We would recommend you contact them so that you can register with them and find out how their services can benefit you.

If your water company is listed below please use the link to go directly to their page or if you are unsure who your water supplier is, you can use this interactive map to find out.