As our teams work to reconnect customers affected by the major damage caused to the electricity network by Storm Amy, we're mobilising a large welfare operation to support as many people as we can.
We are prioritising support for our most vulnerable customers who are registered for our Priority Services. Our dedicated team is in contact with these customers to keep them updated on progress to restore supplies and to give them details of the additional support that's available.
Hot meal provision in the worst-affected communities
During Storm Amy we have served over 20,000 meals to our communities while our engineers have worked to restore power. We are continuing to provide welfare support to any customers still without power, if you need to speak with us please contact us on 105 or by sending us a message on WhatsApp.
Food reimbursement
We're also supporting customers with meal requirements, in line with the provisions set out below:
Customers should keep hold of their receipts to claims costs back at www.ssen.co.uk/stormclaim.
Customers on our Priority Service Register can claim reasonable costs for alternative accommodation if they’ve been without power for over 24 hours. And if a power cut is confirmed to have lasted beyond 48 hours, all customers can benefit from this support, and can claim costs back in the same way as for food and drink.
We would once again like thank all our customers for their patience as our teams continue to work hard to restore supplies as safely and quickly as possible.
If you see any damage to our equipment, please stay back, don’t touch it and instead report it to us directly by calling 105, or via our Power Track Website, and engineers will investigate as soon as possible.
Customers are also being encouraged to be prepared for the possibility of disruption to supplies by:
- Saving the emergency power cut number - '105' - to your phone to report any loss of supply or damage to the electricity network
- Visiting our Power Track Website to give you details of power cuts and restoration times. You can also report power cuts and network damage through Power Track.
- Visiting the "Preparing for a power cut" section on our website, where there is a wealth of advice and information, or to chat live to one of our advisors via the Webchat service
Customers are also eligible for our Priority Services if they:
- Are deaf or hard of hearing
- Have a disability
- Live with children under five
- Are blind or partially-sighted
- Have a chronic illness
- Use medical equipment/aids reliant on electricity
- Are over 60.
To find out more about our Priority Services, click here or call 0800 294 3259.
Support during a power cut
To keep updated with any power cuts across our network, we are encouraging our customers to save the emergency power cut number 105 and to follow us on Facebook, Instagram, BlueSky and X (ssencommunity) for regular updates.
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Priority Services
We all rely on electricity day to day for various things, but for some, a power cut can be worrying or difficult. That’s why we offer extra help and support during a power cut. Registering for our Priority Services helps us to help you when you need it most. All our priority services are free. -
Coping with a power cut
If you're currently experiencing a power cut, we know this can be a difficult time. That's why wee've put together some helpful tips and advice to help you during a power cut. You can also download our useful resources to share with your family, friends, and neighbours.
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Power Track
You can stay updated and track the progress of any faults in your area on our Power Track map or report damage to our network. You can also follow the progress of planned interruptions as well as find the nearest EV charge point if you have an electric vehicle that needs charging during a power cut.