Do you need our help?

If you require the attendance of one of our engineers because your toy is stuck on our network or in our substation use the links below to report this and we will be out as soon as possible. Please do not attempt to remove your toy as this can cause serious injury.

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  • Substations

    Although playing near substations should always be avoided, sometimes balls and toys can get stuck inside the fence. It is important that you do not try and retrieve the items yourself. Check the name of the substation (it will be on the gate) and call our emergency number. We will come and rescue your items safely and as quickly as we can. We can also deliver these home to you. Don’t be tempted to get the items yourself, even if it looks as though it’s in reach. It’s extremely dangerous to attempt to enter beyond the fence. Don’t try and use objects to retrieve your items – Even damp sticks can conduct electricity and cause serious injury.
  • Overhead lines

    When using toys such as kites or model air crafts be aware of nearby overhead lines as these can get caught and become dangerous. Electricity can jump gaps so a toy doesn’t even have to touch it to become a hazard. If a kite or other toy is blown towards an electricity line you should: Let go of the string or any control wire immediately. Don’t attempt to pull the kite free, high voltage electricity can travel down the string Keep yourself and other people well away Ring our emergency number, we will safely remove the toys for you – You must make sure you tell somebody as someone else could get hurt by touching it. 

Power Pack Pals

The Power Pack Pals teach children how electricity is generated, how it’s delivered to your home, and most importantly, why you need to be very careful around it.  

You can visit our dedicated Power Pack Pals website to access a range of fun and free online educational games for primary school children to play at home or in class. 

Image of our power pack pals which help educate children in electricity

Download our Power Pack Pals safety leaflet