Yes. When you register, you can tell us how you prefer to receive information - for example, large print, braille, easy read, audio, or British Sign Language video.

Yes. Priority Services are totally free. Once registered your welcome letter includes your free power cut plan tailored to your needs

No. We will use this data to support you in a power cut and ensure your communication needs are respected. 

To provide you with Priority Services, we will store the information you have given us as a data controller and use that to provide you with support in an emergency, bad weather and for planned supply interruptions. We may share your information with welfare organisations, electricity suppliers, gas transporters, water companies, local authorities, and emergency services so that additional support and assistance can be provided to you in special circumstances or emergencies. We do this on the basis of legitimate interests, and on substantial public interest: protecting adults and children at risk. Our aim is to protect people in the event of a power cut and give them some extra support. 

To read more information on this and your data protection rights, please read our Privacy Notice. 

Yes, you can also sign up on behalf of others, including a family member who you think would benefit from this service.

No. Our teams work hard to restore power to affected areas but can’t prioritise individual households. But knowing your needs means we can deliver the care and support you need to be prepared before, during and after a power cut, and escalate any emergencies quickly to keep you safe.

We've made it quick and easy to apply. You can do this online, over the phone or request a leaflet to complete and post to us. Our leaflet can be provided in alternative languages, large print and easy read.

Scottish and Southern Electricity Networks are responsible for powering homes in the north of Scotland and central and southern England. To check if you are our customer, please click the button below.

Check who your network operator is

No. Who you pay your bill to for your energy will not change, and you will be added to your energy suppliers Priority Services register also.