You can opt out of being on the Priority Services Register at any time. This is called 'the right to object' and you can do this by emailing us or by calling us on 0800 294 3259.

Helping you when you need us most

We all rely on electricity day to day for various things, but for some, a power cut can be worrying or difficult. That’s why we offer extra help and support during a power cut. Registering for our Priority Services helps us to help you when you need it most. All our priority services are free.

Emergency power supplies
Proactively contacting you
Safety advice tailored to your needs
Peace of mind

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