Do you need our help?

If you require the attendance of one of our engineers because your toy is stuck on our network or in our substation use the links below to report this and we will be out as soon as possible. Please do not attempt to remove your toy as this can cause serious injury.

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Ready for a power-packed adventure?

Hi, I'm Penelope! Join me and the Power Pack Pals to discover what electricity is, why power cuts happen and how to stay safe when the lights go out!

Our free Power Kit Adventure booklet is packed with puzzles, games, creative challenges and practical tips to help young explorers build confidence and get power cut ready.

Perfect for families, schools and community groups. Let's learn, create and explore together!

How to keep safe around our equipment:

  • How to keep safe near our substations

    Substations

    • Never play near substations or attempt to enter fenced areas.

    • If a toy gets stuck inside, never try to retrieve it yourself.

    • Check the substation name on the gate and call our emergency number.

    • Keep away from fences and never use objects to reach lost items.

    • Even damp sticks can conduct electricity and cause serious injury.

  • How to keep safe near our overhead lines

    Overhead lines

    • Never fly kites, drones or model aircraft near overhead power lines.

    • If a toy gets caught in a line, never try to retrieve it yourself.

    • Let go of any string or control wire immediately if it blows towards a line.

    • Keep yourself and others well away and call our emergency number.

    • Electricity can jump gaps and travel down strings, causing serious injury.

Download our Power Pack Pals safety leaflet