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Weather Warning

We remain at our ‘Weather Warning’ preparedness level in the north of Scotland ahead of Storm Dave, which will move across much of our Scottish network area during the Easter weekend.

Gale-force winds, heavy rain, and snow showers will move in from the west from around 7pm on Saturday evening, with the worst of the weather clearing the north-east of Scotland in the early hours of Sunday.  While there remains some uncertainty among weather forecasters about the track and intensity of the storm, we’ve been preparing for some days now to respond to the impact there could be on the electricity network.

💨 The weather forecast 

Gusts of 70-80 mph are being forecast for coastal areas, with the strongest winds now expected to affect the Aberdeenshire and Moray coasts in the early hours of Sunday.

60-70 mph winds are expected to be widespread inland. These will begin affecting Argyll in the early evening on Saturday and then move across the country during the night.

The Met Office has issued its own Yellow Warnings for Saturday and Sunday.

👷 How SSEN is responding  

We’ve already activated our well-rehearsed plans, with teams being put in place in strategic locations to deal with network faults and to fix any damage. Further teams are on standby to further boost this response if required.

An enlarged team in our Customer Contact Centre will be ready to respond to any increase in the number of customers’ calls and queries, and more engineers will be on duty in the control room to re-route the network around fault locations where possible.  

200,000 customers who are registered for our Priority Services have already been messaged with a warning about this weekend’s storm, along with help and advice for what to do if their power goes off. A dedicated team will be calling the most-vulnerable among our customers in those areas where wind speeds are forecast to be at their highest, to provide them with specific support and guidance.

We’ll continue to watch this period of severe weather closely as it develops, and we’ll issue further updates depending on the forecast.  

📞 Help and advice

If you see any damage to our equipment, please stay back, don’t touch it and instead report it to us directly by calling 105, or via our Power Track website, and engineers will investigate as soon as possible.

Customers are also being encouraged to be prepared for the possibility of disruption to supplies by:

  • Saving the emergency power cut number - '105' - to your phone to report any loss of supply or damage to the electricity network
  • Visiting our Power Track Website to give you details of power cuts and restoration times. You can also report power cuts and network damage through Power Track.
  • Visiting the "Preparing for a power cut" section on our website, where there is a wealth of advice and information, or to chat live to one of our advisors via the Webchat service

Customers are also eligible for our Priority Services if they:

  • Are deaf or hard of hearing
  • Have a disability
  • Live with children under five
  • Are blind or partially-sighted
  • Have a chronic illness
  • Use medical equipment/aids reliant on electricity
  • Are over 60.

To find out more about SSEN's Priority Services, click here or call 0800 294 3259.

How to get prepared

In preparation for any potential power cuts, we are encouraging our customers to save the emergency power cut number 105 and to follow us on Facebook (ssencommunity) for regular updates.

  • Get extra support during a power cut

    Priority Services

    We all rely on electricity day to day for various things, but for some, a power cut can be worrying or difficult. That’s why we offer extra help and support during a power cut. Registering for our Priority Services helps us to help you when you need it most. All our priority services are free.
    Learn about Priority Services

  • View our tips and advice to help you during a power cut

    Preparing for a power cut

    With bad weather on the way, we've put together some helpful tips and advice to help you during a power cut. You can also download our useful resources to share with your family and neighbours.
    Preparing for a power cut

  • Report a power cut or damage to our network through our map

    Power Track

    You can stay updated and track the progress of any faults in your area on our Power Track map or report damage to our network. You can also follow the progress of planned interruptions as well as find the nearest EV charge point if you have an electric vehicle that needs charging during a power cut.
    Power Track website