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We’re at our ‘Weather Warning’ preparedness level in the north of Scotland as Storm Chandra brings heavy rain and strong winds to much of the country.
The forecast is showing that maximum wind speeds have increased, with gusts of 65mph likely. Meanwhile widespread flooding means it could take longer to travel to fault locations and carry out essential repairs.
💨 The weather forecast
Our forecasts indicate that south-easterly winds of up to 65 mph will be widespread from Tuesday afternoon onwards, with peak gusts expected between 12 pm and 6 pm. Heavy rain is also likely across the whole of Scotland for much of the day.
The Met Office has named this severe weather Storm Chandra, and has issued its own weather warnings for the north of Scotland for Tuesday.
👷 How SSEN is responding
‘Weather Warning’ is the first of our levels of heightened preparedness ahead of severe weather.
Moving to this status means we’ve activated our well-rehearsed contingency plans, with teams in strategic locations ready to respond to network damage and faults, which may interrupt your power supply. Teams have been moved to locations where network impact is expected to be more acute, while in the control room, more engineers will be working into the night to remotely reconfigure the network where possible.
The numbers of call handlers in our Customer Contact Centre has also been increased, to ensure customers can get the information they need with the least-possible waiting time.
We’ll continue to monitor this unpredictable period of weather closely, and will issue further updates depending on the forecast.
📞 Help and advice
If you see any damage to our equipment, please stay back, don’t touch it and instead report it to us directly by calling 105, or via our Power Track website, and engineers will investigate as soon as possible.
Customers are also being encouraged to be prepared for the possibility of disruption to supplies by:
- Saving the emergency power cut number - '105' - to your phone to report any loss of supply or damage to the electricity network
- Visiting our Power Track Website to give you details of power cuts and restoration times. You can also report power cuts and network damage through Power Track.
- Visiting the "Preparing for a power cut" section on our website, where there is a wealth of advice and information, or to chat live to one of our advisors via the Webchat service
Customers are also eligible for our Priority Services if they:
- Are deaf or hard of hearing
- Have a disability
- Live with children under five
- Are blind or partially-sighted
- Have a chronic illness
- Use medical equipment/aids reliant on electricity
- Are over 60.
To find out more about SSEN's Priority Services, click here or call 0800 294 3259.
How to get prepared
In preparation for any potential power cuts, we are encouraging our customers to save the emergency power cut number 105 and to follow us on Facebook and Twitter (ssencommunity) for regular updates.
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Get extra support during a power cut
Priority Services
We all rely on electricity day to day for various things, but for some, a power cut can be worrying or difficult. That’s why we offer extra help and support during a power cut. Registering for our Priority Services helps us to help you when you need it most. All our priority services are free. -
View our tips and advice to help you during a power cut
Preparing for a power cut
With bad weather on the way, we've put together some helpful tips and advice to help you during a power cut. You can also download our useful resources to share with your family and neighbours. -
Report a power cut or damage to our network through our map
Power Track
You can stay updated and track the progress of any faults in your area on our Power Track map or report damage to our network. You can also follow the progress of planned interruptions as well as find the nearest EV charge point if you have an electric vehicle that needs charging during a power cut.