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We’re returning to our heightened ‘Weather Warning’ level of preparedness in the north of Scotland ahead of high winds, continued low temperatures and further snowfall on Sunday and Monday.
💨 The weather forecast
The latest series of Met Office forecasts includes Yellow Weather Warnings for snow and ice for most of the period through to Sunday afternoon; these warnings cover most of mainland Scotland.
The forecast drop in temperatures means that the accumulated snow of the past week is likely to harden and freeze. This will affect travelling conditions and the ability to clear paths to where access may be needed if further faults occur.
Wind gusts of up to 65mph are forecast widely across the north of Scotland on Sunday and Monday. These high winds – combined with likely fresh snow and sleet showers – could result in what’s known as ‘line icing’, which can affect the operation of overhead power lines for a time.
👷 How we're responding
‘Weather Warning’ is the first of our levels of heightened preparedness.
Moving to this status means we’re bringing in more teams to respond to any faults that do occur, with additional engineers in the right locations ready to respond to any network damage and faults, which may interrupt your power supply.
While we’re not expecting many additional faults to result from Sunday and Monday’s weather, the drop in temperatures and current travel conditions means it’ll take longer to travel to fault locations, and safely make repairs. The presence of extra engineering teams will mitigate this issue.
Teams in our Contact Centres will also be bolstered on Sunday and Monday to respond to customers’ queries on the telephone and social media.
📞 Help and advice
If you see any damage to our equipment, please stay back, don’t touch it and instead report it to us directly by calling 105, or via our Power Track website, and engineers will investigate as soon as possible.
Customers are also being encouraged to be prepared for the possibility of disruption to supplies by:
- Saving the emergency power cut number - '105' - to your phone to report any loss of supply or damage to the electricity network
- Visiting our Power Track Website to give you details of power cuts and restoration times. You can also report power cuts and network damage through Power Track.
- Visiting the "Preparing for a power cut" section on our website, where there is a wealth of advice and information, or to chat live to one of our advisors via the Webchat service
Customers are also eligible for our Priority Services if they:
- Are deaf or hard of hearing
- Have a disability
- Live with children under five
- Are blind or partially-sighted
- Have a chronic illness
- Use medical equipment/aids reliant on electricity
- Are over 60.
To find out more about our Priority Services, click here or call 0800 294 3259.
How to get prepared
In preparation for any potential power cuts, we are encouraging our customers to save the emergency power cut number 105 and to follow us on Facebook and Twitter (ssencommunity) for regular updates.
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Get extra support during a power cut
Priority Services
We all rely on electricity day to day for various things, but for some, a power cut can be worrying or difficult. That’s why we offer extra help and support during a power cut. Registering for our Priority Services helps us to help you when you need it most. All our priority services are free. -
View our tips and advice to help you during a power cut
Preparing for a power cut
With bad weather on the way, we've put together some helpful tips and advice to help you during a power cut. You can also download our useful resources to share with your family and neighbours. -
Report a power cut or damage to our network through our map
Power Track
You can stay updated and track the progress of any faults in your area on our Power Track map or report damage to our network. You can also follow the progress of planned interruptions as well as find the nearest EV charge point if you have an electric vehicle that needs charging during a power cut.