We remain at Yellow Alert ahead of Storm Floris

We remain at Yellow Alert status in the north of Scotland ahead of Storm Floris, which is highly likely to cause disruption on Monday.

This heightened alert level reflects the strong likelihood that Monday’s storm-force winds will affect customers’ power supplies. Over the past few days we’ve been increasing our level of preparedness, and we're ready to respond.

💨 The weather forecast

Storm-force winds are forecast for much of our north of Scotland network area from early on Monday. These winds will be strong and sustained. A deep area of low pressure will slowly move across much of Scotland for most of the day. Argyll, the Highlands, the Western Isles, Perthshire, Angus, Moray and Aberdeenshire are likely to face the strongest winds.

Gusts in exposed areas of 90mph are possible, and these projections have increased in speed over the weekend. 

The Met Office has now upgraded its own weather warnings; an Amber Weather Warning for Wind is now in place from 1000 to 2200 on Monday for most of Scotland, and lesser Yellow Wind Warnings for the whole of the country remain in place from 0600 on Monday. 

👷 How we’re responding

Storms of this severity at the height of summer are relatively rare. In response to this deteriorating forecast, we’ve already activated our well-rehearsed contingency plans. This means we’ve brought in hundreds of extra team members. They'll be ready to carry out network repairs as soon as it's safe to do so. We’ve also postponed planned network maintenance to free up further resources.

We’ve increased the number of people who'll be on duty in our customer contact centres; they’ll be ready to answer your calls and respond to your queries on social media. In advance of this severe weather arriving, we've sent information via text message to more than 100,000 of our more vulnerable customers to provide them with guidance on what preparations to make, along with help and advice on what they can do if the power goes off.

In addition to this, during Sunday we're directly telephoning the most vulnerable among this group in the areas predicted to be affected. 

We’ll continue to monitor this period of severe weather closely and will issue further updates.     

📞 Help and advice

If you see any damage to our equipment, please stay back, don’t touch it and instead report it to us directly by calling 105, or via our Power Track website, and engineers will investigate as soon as possible.

Customers are also being encouraged to be prepared for the possibility of disruption to supplies by:

• Saving the emergency power cut number - '105' - to your phone to report any loss of supply or damage to the electricity network
• Visiting our Power Track Website to give you details of power cuts and restoration times. You can also report power cuts and network damage through Power Track.
• Visiting the "Preparing for a power cut" section on our website, where there is a wealth of advice and information, or to chat live to one of our advisors via the Webchat service

Customers are also eligible for our Priority Services Register (PSR) if they:

• Are deaf or hard of hearing
• Have a disability
• Live with children under five
• Are blind or partially-sighted
• Have a chronic illness
• Use medical equipment/aids reliant on electricity
• Are over 60.

To find out more about the PSR, click here or call 0800 294 3259.