Based on current forecasts, a rapid, deep-forming low-pressure system will move in from the west of Scotland late on Thursday evening, with gusts of up to 80mph expected to hit the Western Isles from around 5 am on Friday. As the low pressure moves eastward on Friday morning, gusts of up to 65mph are forecast across most of mainland Scotland, with 80mph gales expected in Orkney and Caithness as the low pressure moves into the North Sea.

In preparation for this unsettled weather, we have enacted our well-established resilience plans and are increasing and moving additional standby resources to key locations in anticipation of any potential damage.

Our dedicated customer service teams have proactively contacted over 130,000 customers on our Priority Services Register to offer additional advice and support and are calling those in high categories of vulnerability. We continue to coordinate with local resilience partners to aid preparations and support any planning for welfare requirements.

Advice for customers

We are urging people not to approach any damaged equipment and instead, to report it by calling 105 or via our Power Track App and engineers will investigate as soon as possible.

Customers are also being encouraged to be prepared for the possibility of disruption to supplies by:

  • Saving the emergency power cut number – 105 – to your phone to use if your power goes off, or if you see any damage to the electricity network
  • Downloading SSEN’s Power Track app to give you details of power cuts and restoration times. You can also report power cuts and network damage through the Power Track app
  • Going to SSEN’s website where there is a wealth of advice and information on how to prepare for a possible loss of power
  • Following SSEN on Facebook and Twitter for regular updates

Priority Services Register

SSEN’s Priority Services Register (PSR) provides extra help and support during a power cut. Customers are eligible for our free priority services if they:

  • Are deaf or hard of hearing
  • Have a disability
  • Live with children under five
  • Are blind or partially sighted
  • Have a chronic illness
  • Use medical equipment/aids reliant on electricity
  • Are over 60
  • Temporarily need extra support

To find out more about the PSR, click here or call 0800 294 3259.

Priority Services

We all rely on electricity day to day for various things, but for some, a power cut can be worrying or difficult. That’s why we offer extra help and support during a power cut. Registering for our Priority Services helps us to help you when you need it most. All our priority services are free.
Register for Priority services