Scottish and Southern Electricity Networks (SSEN) is looking to boost the resilience of its west London communities, as it encourages residents to sign up for free additional services to help them with energy efficiency, money saving measures and assistance in the event of power cuts.

SSEN has partnered with YES Energy Solutions to support households looking to save money on their energy bills. YES has helped thousands of homeowners, tenants and landowners keep warm for less and reduce their carbon footprint in the process. In partnership with SSEN, YES provides free additional services to west London customers; offering expert advice on subjects including smart meters, switching suppliers and applying for grants and loans to improve heating and insulation.

The partnership is also seeking to get more households signed up to SSEN's Priority Services Register (PSR), which offers free extra support to customers who could find themselves in a vulnerable situation during planned or unplanned power outages. By signing up to the PSR, SSEN can target support to its customers during a fault or planned outage to provide access to amenities, generators, welfare vans and more.

SSEN's Customer and Community Advisor, Jade Parslow said:

"At SSEN, we have an ongoing commitment to our customers to provide them with the best assistance and advice for their needs, and - as we look to recover from the coronavirus pandemic - we want to ensure that the energy requirements of our west London communities are fully met.

"Our partnership with YES Energy Solutions helps our customers address their energy use and how they can make savings, while our Priority Services Register enables us to provide extra assistance for our customers who need some more help, and can feel more vulnerable, if their power supply is interrupted."

She added:

"Through the winter months, we've seen an increase in our west London residents signing up to our free, additional services, but we know there are still some households which could benefit from the schemes and with our Priority Services Register leaflets produced in 11 different languages, we're asking families and friends to help share our information with those close to them."

Last year, SSEN extended its Priority Services Register criteria to customers who may require additional help during the coronavirus pandemic. Those categorised at 'high risk' and 'extremely high risk' of severe illness from coronavirus, have tested positive for coronavirus or have been affected by long lasting coronavirus symptoms areeligible to sign up for additional support.

Customers are also eligible for SSEN's Priority Services Register if they:

  • Are deaf or hard of hearing
  • Have a disability
  • Live with children under five
  • Are blind or partially sighted
  • Have a chronic illness
  • Use medical equipment/aids?reliant on electricity
  • Are over 60

SSEN customers can also self-refer to receive advice from YES Energy Solutions' expert advisors who will offer guidance on a variety of energy solutions or concerns. Through YES Energy Solutions, customers who own or rent their home can receive guidance on reducing their fuel bills and their carbon footprint, with funding available to help customers reduce installation costs on systems to help save energy.

By registering at, eligible customers can access a range of free services and information through YES Energy Solutions on energy saving home improvements, including:

  • Insulation
  • Boilers and Central Heating
  • Solar and Renewable Energy Technologies
  • Funding Opportunities

SSEN produces its Priority Services Register leaflets in 11 different languages; all of which are also available to read and download from its website, by going to: