Do you have a question?

If you would like to speak with a member of our Stakeholder Engagement team about anything on our website or simply have a question click the button below to send us an email. 

Contact us

  • Email us Email our Stakeholder Engagement team

Powering Net Zero Group

Information on this group will be displayed here soon. 

Inclusive Service Panel

SSENs Independent Inclusive Service Panel is a group of experts with a working knowledge of issues relating to equality, diversity, and inclusion. The Panel, set up in 2017, challenge thinking and provide innovative suggestions and practical ideas to further improve the inclusive nature of the services offered to our customers. Fuel poverty, the Priority Service Register and removing inequalities in the uptake of low carbon technologies are discussed at each panel meeting

Inclusive Service Panel (ISP) Chairperson

Carolyn Delehanty

Carolyn Delehanty, Chairperson of the Inclusive Service Panel

Carolyn is an independent consultant specialising in Vulnerable Customer Experience. 


She was in utilities for 19 years prior to establishing Delehanty Consulting in 2019.


Driven by her passion for vulnerable customers and lived experience of vulnerability, she specialises in supporting the organisations they engage with to deliver experiences which are memorable for all the right reasons.


She has a proven track record in delivering tangible results by helping colleagues listen to and understand the needs of their vulnerable customers and design services which meet or exceed their needs. She also offers all the support and methods required to enable the culture shift to make this approach scalable.  Her clients see customer, colleague, and commercial benefits in every improvement they deliver.


She is also the Vulnerability Lead and awards judge for the Collaboration Network, a sought-after speaker on vulnerable customer matters and is described by her clients as the leading authority on Inclusive Service Design.

Do you have a question?

If you have a question for our Stakeholder Advisory Panel or our Inclusive Service Panel?

Send an email to our Stakeholder Engagement team and they will be able to help answer any questions you may have for our chairpersons and panel members.