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  • Complaints

    We are committed to offering our customers the very best in customer service and we are keen to hear how you feel about us.

  • How to contact us

    The easiest and quickest way to resolve a complaint is to telephone us on one of the following numbers any time Monday to Friday 8:00 am to 8:00 pm and Saturday 8:00 am to 5:00 pm

    Scottish and Southern Electricity Networks: 0800 980 1395
    Scottish Hydro Electric Transmission plc: 0800 980 1394

    If you are unable to phone or would prefer to write, you can contact us by email or post using the addresses below.

    You can also make your complaint in person if you wish by visiting us at one of our addresses listed below;

                                 Scottish and Southern Electricity Networks
    Customer Relations Manager (South)Customer Relations Manager (North)
    DistributionDistribution and Transmission
    Walton ParkInveralmond House
    Walton Road200 Dunkeld Road
    Cosham                Perth
    PO6 1UJPH1 3AQ


    Scottish and Southern Electricity Networks is responsible for maintaining the electricity networks supplying homes and businesses north of the Central Belt of Scotland and central southern England. 

    Scottish Hydro Electric Transmission plc is the owner of the high voltage electricity transmission system in the north of Scotland - the system of mainly steel towers, substations and wires that transports electricity over long distances.