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  • Complaints

    We are committed to offering our customers the very best in customer service and are keen to hear how you feel about us.

  • We always aim to provide a 10 out of 10 service to every customer that contact us. We do understand that sometimes, we don't do things the way customers want us to, and we love to hear about these situations as we can learn from them and hopefully provide you with satisfactory resolution. 

    All our staff are highly trained to offer you the best possible customer service and will do their utmost to help you. If they need to involve their manager, they will do so to ensure the matter is resolved as quickly and easily as possible.

    As part of resolving your complaint, we will offer you an explanation and an apology. We will also take remedial action and may award compensation in appropriate circumstances in line with Ofgem's Quality of Service Guaranteed Standards.

    If you're complaint is relating to your bill, meter or anything regarding your electricity/gas account, you should contact your energy supplier. Their details can be found on your most recent bill. 

  • How to raise a complaint

    We've made it as easy as possible for you to contact us with a complaint.

  • Compliments and Thank you's

    If you're looking to make a compliment or say thanks rather than a complaint, we have a dedicated page that'll allow you to do just that. Compliments
  • Ombudsman services

    Find out what you need to do if you'd like the Energy Ombudsman to look at your complaint.  Ombudsman services
  • Customer support

    We're committed to providing you with a 10 out of 10 service. Our customer support page will provide advice on the many ways we can help you.  Customer support