Our Priority Services form is available in a selection of other languages:
Need another language?
Our Recite Me toolbar lets you translate this page into over 250 languages, and even read text aloud.
Support in a power cut, whichever language you speak.
We know power cuts can cause extra worries if English isn’t your first language - from not fully understanding updates, to missing important safety information, or finding it harder to contact us.
That’s why our free Priority Services provide tailored support. You’ll receive a personalised Power Cut Plan with advice and helpful information designed around your needs, plus clear, simple updates about planned power cuts or severe weather so you can feel prepared and in control.
Eligibility: Is this for you?
You can register if you:
- Don't have English as your first language
- Are deaf or hard of hearing
- Have a disability
- Live with children under five
- Are blind or partially sighted
- Have a chronic illness
- Use medical equipment that is reliant on electricity
- Are over 60
- Temporarily need extra support
Language support
If English isn’t your first language, we can make it easier for you to get help.
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Online
On our website, you can use the Recite Me toolbar. Just click the yellow button in the bottom left corner of the page and then choose “Try Our Toolbar.” You’ll see options to translate the website into over 125 languages, as well as tools to change how the text looks, is read aloud, or displayed.
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On the phone
When you call us, you can ask for an interpreter. We’ll connect you through Language Line, which provides translation in more than 240 languages. We can also arrange an interpreter if we visit your home.
Working together to power your peace of mind
"We know that not everyone speaks English as their first language, and it’s important to us that no-one misses out on support during a power cut.
Whether it’s our website’s Recite Me tool, or working with interpreters on the phone, we’ll make sure you can get the help you need in the language that feels most comfortable for you."
Rosemary Butcher
Priority Services Manager
Whether it’s our website’s Recite Me tool, or working with interpreters on the phone, we’ll make sure you can get the help you need in the language that feels most comfortable for you."
Rosemary Butcher
Priority Services Manager
