How can Priority Services help you?
When you join, you’ll receive a personalised Power Cut Plan designed around your needs that accounts for your disability and communication preferences.
We'll provide advance notice of planned power cuts or bad weather, so you can prepare and feel more in control. This also gives you time to charge essential medical and mobility equipment, making sure vital devices are fully powered before any disruption.
We'll provide advance notice of planned power cuts or bad weather, so you can prepare and feel more in control. This also gives you time to charge essential medical and mobility equipment, making sure vital devices are fully powered before any disruption.
If a power cut is going to make things difficult, this advance notice could mean you’ll have time to relocate or switch to mobility aids that don’t rely on electricity. And we offer extra reassurance with our password service, so you always know it’s a genuine SSEN team member if we need to visit.
Are you eligible for priority services?
You can register if you:
- Have a disability
- Don't have English as your first language
- Are deaf or hard of hearing
- Live with children under five
- Are blind or partially sighted
- Have a chronic illness
- Use medical equipment that is reliant on electricity
- Are over 60
- Temporarily need extra support
Meet Chronically Jenni
We've teamed up with Jenni to share her perspective on why Priority Services matter to her.
Jenni is a UK-based content creator, model and public speaker whose honest storytelling and vibrant approach to living with chronic illness and disability have re-written the narrative around accessibility. Diagnosed with a mix of chronic conditions in 2017, she founded Chronically Jenni to support, educate and uplift people navigating life with disability.
Working together to power your peace of mind
"I’d love to share the Recite Me tool with every customer who may need it. It makes accessing our website easier for everyone. And if you’d rather talk to someone about it, just give us a call on 0800 294 3259."
Rosemary Butcher
Priority Services Manager
Rosemary Butcher
Priority Services Manager
