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When refunds apply 

Refunds are usually issued in the following situations: 

  • Project Cancellation – if you cancel your project after accepting our Connection Offer 
  • Overpayment/Requote – if you have overpaid on your Connection Offer or had a requote for a lower amount 
  • Securities Return – if you paid securities for your project and this is due to be returned 
  • Completed Project Underspend – If your new connection has been energised and a refund is deemed to be required due to cost savings 

How refunds are paid 

The way we refund you depends on how you originally made your payment:

Debit or Credit Card

Refunds will be sent to the same card used to make the payment  

Bank Transfer (under £100,000)

  • Refunds will be issued by cheque

Bank Transfer (over £100,000)

  • Refunds will be issued by special BACS payment

Before we can issue the refund, we must: 

1. Receive a letter on your company’s headed paper confirming the bank account details. This must be signed by a company Director who can be verified via Companies House 

2. Confirm bank details using bank account validation software 

3. Get approval from one of our directors
 
Once all the steps have been completed, the BACS payment will be issued. We aim to process refunds within 3 to 4 weeks once they are approved. 

Preferred payment method 

We recommend paying by debit or credit card. This allows us to refund you faster, directly back to your card and without the need for cheques or special BACS payments. 

Please note: we cannot accept American Express, JCB, or Diners cards.

Additional Information