Floris has been an unprecedented summer storm; at 7pm on Monday evening, an 83mph gust on the coast at Wick was observed. This could be a record for this low altitude in August, and indicates how damaging yesterday’s sustained storm-force winds were.
Our network in the north of Scotland has been significantly affected across a wide number of areas, particularly in the Highlands, the Moray coast, and Aberdeenshire; the damage you can see here is an example of the impact Floris has had.
As of 7:15am on Tuesday morning, we’ve successfully restored power to 50,000 homes. Work is ongoing this morning to restore supplies to the remaining 22,000 properties.
Now the winds have died down and moved into the North Sea, it’s become safer for our field teams to get to faults on the network, although strong gusts are still forecast for today, and we’ll be monitoring the forecast closely.
Our teams worked for as long as the light permitted last night, and were deployed again early this morning, with the support of helicopters to assess the network from above. Expanded teams in our control room and customer contact centre also worked through the night to reroute supplies remotely where possible and answer customer queries.
This has been a particularly damaging storm, and we’ll be working hard to reconnect customers as safely and quickly as we can – but it will take time. We thank you for your patience and understanding while we do this.
If you see any damage to our equipment, please stay back, don’t touch it and instead report it to us directly by calling 105, or via our Power Track Website, and engineers will investigate as soon as possible.
Support during a power cut
To keep updated with any power cuts across our network, we are encouraging our customers to save the emergency power cut number 105 and to follow us on Facebook and Twitter (ssencommunity) for regular updates.
-
Priority Services Register
We all rely on electricity day to day for various things, but for some, a power cut can be worrying or difficult. That’s why we offer extra help and support during a power cut. Registering for our Priority Services helps us to help you when you need it most. All our priority services are free. -
View our tips and advice to help you during a power cut
Dealing with a power cut
If you are currently experiencing a power cut, we know this can be a difficult time. That's why wee've put together some helpful tips and advice to help you during a power cut. You can also download our useful resources to share with your family, friends, and neighbours. -
Report a power cut or damage to our network through our map
Power Track
You can stay updated and track the progress of any faults in your area on our Power Track map or report damage to our network. You can also follow the progress of planned interruptions as well as find the nearest EV charge point if you have an electric vehicle that needs charging during a power cut.