As the Met Office issues its first ever Red Extreme Heat Warning for Monday 18 and Tuesday 19 July, we’ve been actively monitoring weather forecasts and are taking precautionary measures.

If power supplies are disrupted, our operational teams will be ready to restore power to customers affected as quickly as possible, where it is safe to do so. 

As with any extreme weather event, we’re urging people to not approach any damage to its equipment and instead, report it to us by calling 105 or via the Power Track App and our engineers will investigate as soon as possible.

We are checking in with customers on the highest categories of our Priority Services Register (PSR) to reassure them that measures are in place for any potential interruptions to power and to offer extra support, if needed.

SSEN’s Priority Services Register (PSR) provides extra help and support during a power cut. Customers are eligible for SSEN's free priority services if they: 

  • Are deaf or hard of hearing
  • Have a disability
  • Live with children under five
  • Are blind or partially sighted
  • Have a chronic illness
  • Use medical equipment/aids reliant on electricity
  • Are over 60
  • Temporarily need extra support

To find out more about the PSR, click here or call 0800 294 3259.

For guidance on how to deal with hotter temperatures, please see: Heatwave: how to cope in hot weather - NHS (www.nhs.uk)

The full Met Office forecast and Red Extreme Heat Warning can be found here: UK weather warnings - Met Office

About this author

Scottish and Southern Electricity Networks

Scottish and Southern Electricity Networks

We are the electricity Distribution Network Operator (DNO) responsible for delivering power to over 3.8 million homes and businesses across central southern England and the north of Scotland. We serve some of the most diverse and unique geographies across the UK, and keep customers and communities connected whilst developing the flexible electricity network vital to achieving net zero.