We are pleased to publish our Incentive on
Connections Engagement (ICE) submission which includes our looking back progress
we have made over the past year and our looking forward work plan of commitments
for the coming year. The content of our work plan is a direct result of a
sustained engagement programme throughout the year.
In response to
customer feedback, we create and publish 4 reports each year. The links to these
are directly below. If you are looking for the previous years submissions, scroll down on
this page to “Previous plans and reports” for all our previous ICE Submission
reports.