We are pleased to publish our Incentive on Connections Engagement (ICE) submission for 2018 which includes looking back at progress we have made over the past year and also details our workplan of commitments for the coming year. The content of our workplan is a direct result of a sustained engagement programme throughout the year and responds to the undernoted key areas which our larger connection customers have highlighed are most important to them:

• Information provision
• Application and quotation processes
• Delivery and wayleaves
• Competition in connections
• Collaboration and engagement

In response to customer feedback we have also produced a summary of our full submission which provides an overview of our looking back performance from 2017/18 and also outlines our looking forward workplan of commitments for 2018/19. Both documents can be viewed here:

If you would like a copy or either document or would like to share your comments please review our privacy notice and e-mail us at connectionsfeedback@sse.com.

At Scottish and Southern Electricity Networks we are committed to making your feedback the central part of improving our business, to ensure we provide the network you require now and in the future. Throughout the year we hold regular customer engagement events and workshops across a wide range of subjects.  Click below to see a list of our upcoming engagement events.  

To expand the way we communicate with our Stakeholders we introduced a regularly published newsletter for all our connection customers and also  produce separate tailored newsletters for individual segments or to highlight new improvements we want to share. We are aware that our industry continues to evolve and these publications will  ensure you are always kept  informed of our news, plans, commitments and policy changes. You can keep up to date by subscribing to our connections updates mailing list.